Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Bridgett Lopresto

Pittsburg,KS

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Looking for a new position with the possibility of growing both professionally and personally.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Caregiver

Grace Inez
Pittsburg, KS
06.2023 - 07.2024
  • Administered prescribed medications on a timely basis following care plan instructions.
  • Performed light housekeeping tasks related to the client's care such as laundry and changing linens.
  • Provided emotional support to clients during difficult times.
  • Encouraged independence while promoting self-care skills such as bathing, grooming and toileting needs.
  • Respected the rights of each individual client while maintaining confidentiality of all personal information.
  • Observed changes in behavior or physical condition that may require medical attention and reported them promptly to supervisor.
  • Prepared meals according to dietary requirements and assisted with feeding when necessary.
  • Maintained accurate records of services provided, changes in client condition, medications administered and other pertinent information.
  • Provided companionship for elderly clients by engaging in conversation and participating in recreational activities.
  • Improved patient outlook and daily living through compassionate care.
  • Planned and prepared healthy meals and snacks for clients and provided assistance with eating when necessary.

Direct Support Professional

Mocha Monkey
Pittsburg, Kansas
10.2022 - 01.2023
  • Assisted in planning and implementing recreational activities for participant.
  • Encouraged positive behavior through modeling appropriate responses and reinforcing desired behaviors.
  • Provided guidance and support to ensure safety of individuals served.
  • Monitored individuals' behaviors, documented observations, reported any changes or concerns to supervisor.
  • Accompanied individuals on outings to promote independence and integration into the community.
  • Provided direct care to individuals with intellectual and developmental disabilities, fostering activities of daily living.
  • Documented current patient information to update vital signs, behaviors, and eating habits.
  • Used approved crisis intervention techniques in emergency situations.
  • Advocated for disabled individuals to foster communication and self-expression and achieve goals.
  • Developed strong and trusting rapport with patients to facilitate smooth, quality care.
  • Followed care plan and directions to administer medications.
  • Maintained clean and well-organized environment for client happiness and safety.
  • Tracked and reported clients' progress based on observations and conversations.
  • Supervised medication administration, personal hygiene and other activities of daily living.

Tier III Customer Service Representative

Expedia Group
Springfield, Missouri
01.2020 - 12.2021
  • Provided accurate information about products and services to customers.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Tracked orders from start to finish to ensure timely delivery of services.
  • Developed positive relationships with customers through friendly interactions
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Maintained a high level of professionalism when dealing with difficult customers.
  • Resolved customer complaints promptly and efficiently.
  • Identified areas of improvement in customer service processes and suggested changes accordingly.
  • Provided exceptional customer service to ensure customer satisfaction.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Exceeded established service goals while leveraging customer service, sales and employee management best practices.
  • Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
  • Presented existing and prospective customers with valuable service or product information to aid in decision-making.
  • Adjusted bills and refunded money to resolve customers' service or billing complaints.
  • Prevented key account losses by researching discrepancies and correcting problems.
  • Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
  • Updated system with order specifics and customer details, preferences, and billing information.
  • Liaised between customers and retail buyers to expedite orders and meet customer demands.
  • Improved product knowledge on continuous basis to provide optimal service.
  • Used detail orientation to write and complete airline tickets resolve any issues they may have for both stateside and transatlantic flights with a 99.8% effectiveness.
  • Worked in a timely manner to complete all tasks to ensure all expectations were met above and beyond what was asked including keeping constant updates to customers every 72 hours maximum so they knew the company never forgot about them unless they specifically asked for different timing.
  • Maintained relationships between customers and resorts/airlines/car companies using negotiating tactics and treating all with respect resulting in keeping both the companies contracting with us happy but the customers as happy as possible by meeting their expectations keeping loyalty to the company from all ends.

Information Systems Technician

US Navy
08.2010 - 08.2017
  • Managed SOFNET migration for 51 users and 55 workstations with attention to detail resulting in the command transitioning with zero operational impact.
  • Troubleshot software installation errors for over 20 hours resulting in a new standard operating procedure for all units under WARCOM.
  • Created and implemented a command hard drive inventory procedure resulting in the command meeting DoD/USSOCOM requirements.
  • Inventoried and updated documentation for more than 500 ADP assets worth more than $2.5 million resulting with zero discrepancies.
  • Scheduled and tracked 5 personnel training and records resulting in 100% requirement completion.
  • Developed, implemented, and maintained four trackers instrumental in the management of a division of 81 personnel resulting in the timely processing of 600 corresponding items.
  • Maintained, Updated, and trained six communications personnel on best practices and procedures for watch effectiveness.
  • Provided exceptional customer service support for timely installs of critical software resulting in receiving a Bravo Zulu.
  • Supported the Commander, Deputy Commander, Directors, Deputy Directors and their supporting staff on all video teleconferencing-related issues.
  • Monitored all VTC and desktop collaboration sessions as required; troubleshot, diagnosed, and resolved problems.
  • Coordinated schedules, moves, and modifications on VTC systems requests for customers.
  • Created and maintained documentation and instructions for the configuration and operation of systems to the benefit of both co-workers and the customers.
  • Utilized Remedy call management software to log and manage service request ensuring all customers request/incidents were resolved in a timely manner resulting in customer loyalty.
  • Ensured that IT system were in compliance with Department of Defense (DoD) and Naval Information Assurance (IA) requirements.

Education

High School Diploma -

Labette County High School
Altamont, KS
05-2009

Skills

  • Self Motivated
  • Results Driven
  • Multi Tasking
  • Communications via phone,e-mail, and chat
  • Critical Thinking and Problem Solving
  • Microsoft Office Suite
  • Remedy
  • Security CE
  • Customer Oriented
  • Secret Active Clearance
  • TCP/IP Networking Skills
  • Active Directory Admin Experience
  • Detail Orientated
  • Three years of SOF Network experience
  • Troubleshooting abilities

Certification

  • Information Systems Technician Training (2011)
  • Personal Responsibility and Values Education and Training - Supervisor Training (2011)
  • Security + CE (2013)
  • ITIL V3 Certification (2014)
  • Windows 10 (2016)
  • Naval Security Manager Training (2016)
  • Expedia Tier 3 Customer Service (2020)
  • Life and Health Insurance Producer License (2024)

References

References available upon request.

Timeline

Caregiver

Grace Inez
06.2023 - 07.2024

Direct Support Professional

Mocha Monkey
10.2022 - 01.2023

Tier III Customer Service Representative

Expedia Group
01.2020 - 12.2021

Information Systems Technician

US Navy
08.2010 - 08.2017

High School Diploma -

Labette County High School

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Bridgett Lopresto