Bridgett Mask
Spring,TX
Summary
Skilled in linking clients to vital resources and improving access to care. Eager to grow as a Service Linkage Worker with a passion for helping underserved communities. I am trainable, coachable, and willing to be mentored.
Overview
7
7
years of professional experience
Work History
Case Management Specialist
Salvation Army, Women & Children’s Shelter
- Assessment, Case Management, Referrals
Account Specialist
Rising Star Resource Development Corporation
- Vocational Community Rehabilitation Provider
Conservatorship Specialist
Texas Department of Family & Protective Services, Child Protective Services
HOMEMAKER
HOMEMAKER
07.2022 - Current
- Develop and adhere to household budgeting strategies, ensuring efficient use of resources
- Coordinate schedules and handle multitasking, skills transferable to case coordination and client support.
QUALITY ASSURANCE SPECIALIST
C2 Global Professional Services/Workforce Solutions for Tarrant County
01.2022 - 07.2022
- Evaluated vocational training and work experience requests, increasing vocational program participation rates
- Reviewed community resource needs and financial support requests, providing targeted support recommendations for jobseekers
- Delivered compliance training for staff on program policies, ensuring regulatory adherence.
PROJECT COORDINATOR – Grant Funded (Remote/Hybrid)
Texas Woman’s University
01.2020 - 02.2021
- Increased childcare provider recruitment for broadening educational services and facilitated onboarding
- Provided case management, eligibility determination, and advising for program scholars
- Coordinated invoices and purchase orders in line with grant procedures, ensuring compliance and accountability
- Provided resources and tailored community referrals to university students for academic and personal support.
DOCUMENT INTEGRITY SPECIALIST
Federal Emergency Management Agency
09.2017 - 12.2019
- Compiled and uploaded workforce documentation for disaster recovery grant requests
- Verified data entry and documentation compliance, facilitating efficient fund distribution
- Handled incoming calls in call center assisting customers with disaster recovery assistance applications.
Education
Master of Business Administration -
Texas Woman’s University
Denton, TXBachelor of Science - Business Management -
University of Phoenix
Lubbock, TXMaster of Social Work Program Coursework - Community Admin
University of Texas At Arlington
Arlington, TXSkills
- Active Listening
- Advising
- Case Management
- Communication Skills
- Community Outreach
- Conflict Resolution
- Cultural Sensitivity
- Customer Relationship Management
- Data Entry
- Detail Oriented
- Documentation
- Empathy
- Facilitation
- Interpersonal Skills
- Implementation
- Invoicing
- Problem Solving
- Organizational Skills
- Planning
- Referrals
- Teamwork & Collaboration
- Time Management
- Avaya
- Go To Meeting
- Google Workspace
- Laserfiche
- Microsoft Office
- Microsoft Teams
- Oracle
- Outlook
- SharePoint
- Skype
- WebEx
- Zoom
Timeline
HOMEMAKER
HOMEMAKER
07.2022 - Current
QUALITY ASSURANCE SPECIALIST
C2 Global Professional Services/Workforce Solutions for Tarrant County
01.2022 - 07.2022
PROJECT COORDINATOR – Grant Funded (Remote/Hybrid)
Texas Woman’s University
01.2020 - 02.2021
DOCUMENT INTEGRITY SPECIALIST
Federal Emergency Management Agency
09.2017 - 12.2019
Case Management Specialist
Salvation Army, Women & Children’s Shelter
Account Specialist
Rising Star Resource Development Corporation
Conservatorship Specialist
Texas Department of Family & Protective Services, Child Protective Services
Master of Business Administration -
Texas Woman’s University
Bachelor of Science - Business Management -
University of Phoenix
Master of Social Work Program Coursework - Community Admin
University of Texas At Arlington
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