Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Hi, I’m
Bridgett Oakes
Naples,FL
Summary
Overview
28
years of professional experience
Work History
NAtuzzi ItaliaNaples, FL
Showroom Manger
01.2019 - 04.2023
Job overview
- Maintained customer database and tracked sales trends.
- Oversaw daily operations of showroom, including staff scheduling and inventory management.
- Provided exceptional customer service by responding to inquiries and resolving issues in a timely manner.
- Managed showroom budgeting and forecasting activities for optimal financial performance.
- Planned promotional events to attract new customers and boost revenue growth.
- Performed weekly audits of stock levels, pricing accuracy, and display standards.
- Conducted regular staff meetings to discuss operational updates and improvements.
- Trained new employees on proper use of POS systems, product knowledge, and customer service techniques.
- Analyzed customer feedback surveys to identify areas of improvement within the store environment.
- Kept showroom clean and maintained neat, orderly product displays to deliver professional appearance to guests.
- Supported staff and mentored in selling techniques and methods, helping team to exceed sales goals.
- Maximized merchandising efforts by using displays, controlling signage and properly arranging sales floor and products.
- Developed and planned successful business initiatives to drive overall sales.
- Promoted service-oriented environment to guests to keep guests browsing and encourage questions.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Recruited and trained new employees to meet job requirements.
- Analyzed business performance data and forecasted business results for upper management.
- Evaluated individual and team business performance and identified opportunities for improvement.
MichaelKorsNaples, FL
Store Manager
07.2014 - 01.2018
Job overview
- Developed strategies to maximize sales and profitability.
- Established customer service standards and monitored staff compliance.
- Recruited, trained and supervised new employees.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Ensured compliance with safety regulations and company policies.
- Implemented efficient systems for tracking stock movement.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
White House / Black MarketNaples, FL
Store Manager
10.1995 - 07.2014
Job overview
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Built relationships with key customers and stakeholders to grow business networks and locate new opportunities.
- Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
- Answered product questions with up-to-date knowledge of sales and promotions.
- Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.
- Evaluated store performance and incorporated feedback to implement improvement plans.
- Strengthened work flow productivity by hiring, managing and developing top talent.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
Education
Fashion Institute of TechnologyNew York, NY
Associate of Science from Business Management
06.1991
University Overview
Skills
- Recruiting and Hiring
- Revenue Management
- Employee Scheduling
- Interpersonal and Written Communication
- Client Relationships
- Corporate Standards
- KPI Tracking
- Strategic Planning
- Employee Development
- MS Office
- Teamwork and Collaboration
- Professional and Courteous
- Complex Problem Solving
- Dependable and Responsible
- Excellent Communication
- Self-Motivated
- Multitasking Abilities
- Decision-Making
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Showroom Manger
NAtuzzi Italia
01.2019 - 04.2023
Store Manager
MichaelKors
07.2014 - 01.2018
Store Manager
White House / Black Market
10.1995 - 07.2014
Fashion Institute of Technology
Associate of Science from Business Management
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