Bridgett R Rolling
Oak Park,IL
Summary
Professional with a strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
34
34
years of professional experience
Work History
Volunteer
God's Worship Congregate Center
01.2023 - Current
- Assisted with special events and programs.
- Maintained clean, neat, and operational facilities to serve program needs.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Used strong interpersonal communication skills to convey information to others.
- Represented organization positively and professionally while providing community with much-needed services.
- Mentored new volunteers, fostering a supportive and inclusive team environment.
- Boosted fundraising efforts, securing valuable donations through targeted campaigns.
- Completed daily domestic tasks in shelters and group homes to assist people in need.
- Supported efficient operations at homeless shelter, preparing meals and organizing supplies.
Pet Sitter
Family Members
10.2021 - Current
- Prepared food and water following instructions from pet owners.
- Gave animals proper attention to promote secure environment in owner's absence.
- Exercised animals regularly with walks and rigorous play activities.
- Maintained a clean and safe environment for pets, ensuring their comfort and well-being at all times.
- Communicated professionally with pet owners via phone, email, and text.
- Developed strong relationships with clients, leading to repeat business and recommendations from satisfied customers.
Security Officer
Ace Security + Event Services
01.2019 - Current
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Decreased instances of theft, vandalism, and trespassing through diligent observation and reporting suspicious activities.
Deputy Sheriff
Cook County Department of Corrections
01.1995 - 04.2019
- Assessed potentially dangerous situations quickly; employed de-escalation techniques when needed to maintain peace.
- Assisted in the training of new deputies, sharing knowledge and experiences to help them excel in their roles.
- Maintained accurate reports and records, aiding in the proper documentation of cases for judicial proceedings.
- Coordinated with social services agencies like Child Protective Services or mental health specialists as required during specific incidents.
- Investigated incidents and crimes, collected evidence, and recorded witness statements.
- Participated actively in ongoing training programs designed to enhance skills necessary for deputy sheriff duties.
- Testified effectively in court, presenting clear evidence that contributed to successful case outcomes.
- Demonstrated leadership ability within department ranks by mentoring junior deputies and serving as a reliable source of support for colleagues.
- Observed jail and inmate activity to maintain order and safety.
- Patrolled designated areas in patrol vehicle and on foot to identify security and safety issues.
- Reduced criminal activity through diligent surveillance, proactive policing, and collaboration with local businesses and residents.
- Oversaw inmate transport to court hearings, maintaining strict security protocols to prevent escape attempts.
- Conducted surveillance operations, gathering intelligence that led to disruption of illegal activities.
- Enhanced team morale and cohesion through effective leadership and communication, leading to improved department performance.
Customer Service Representative
AT&T Call Center
01.2002 - 01.2003
- Handle customer service complaints, providing solutions and alternatives to billing concerns with follow up to ensure resolution
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
Customer Service Representative
Arrow Services Financial
01.2001 - 12.2001
- Developed a process to identify customers with outstanding debt to resolve outstanding issues
- Worked collaboratively with agencies to identify customers with outstanding balances to develop a repayment plan
- Worked with customers to develop and enact payment plans arrangements to avoid litigation
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Customer Service Representative
Ring Response
01.1991 - 01.1995
- Identified and resolved discrepancies and errors in customer accounts.
- Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
Education
Western Illinois University
Macomb, ILSkills
- MS Office
- Adaptability and Dependability
- Team Collaboration
- Data Entry
- Leadership Qualities
- Community Service
- Public Speaking
- Answering Phones
- Community Engagement
- Professional Appearance
- Social Media Management
- Telephone Etiquette
Timeline
Volunteer
God's Worship Congregate Center
01.2023 - Current
Pet Sitter
Family Members
10.2021 - Current
Security Officer
Ace Security + Event Services
01.2019 - Current
Customer Service Representative
AT&T Call Center
01.2002 - 01.2003
Customer Service Representative
Arrow Services Financial
01.2001 - 12.2001
Deputy Sheriff
Cook County Department of Corrections
01.1995 - 04.2019
Customer Service Representative
Ring Response
01.1991 - 01.1995
Western Illinois University
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