Bridgett Rushing
Waverly,TN
Summary
People-oriented team leader successful in monitoring performance, delegating work and motivating members. Versed in managing daily direction and team communication. Collaborative and resourceful professional dedicated to identifying needs to develop and deliver creative solutions.
Overview
23
23
years of professional experience
Work History
Team Leader
Walmart
Waverly, TN
03.2008 - Current
- Conducted regular performance reviews to assess individual team member progress.
- Participated in regular meetings with senior leadership to provide updates on team progress.
- Provided coaching and feedback on employee performance, encouraging professional development.
- Reviewed customer service surveys and implemented strategies to improve customer satisfaction ratings.
- Ensured compliance with all safety regulations in the workplace.
- Maintained a positive work environment that promoted collaboration between team members.
- Assisted with recruitment efforts by interviewing potential candidates and providing input on hiring decisions.
- Created training materials and conducted group trainings on new processes or procedures.
- Monitored daily workflow to ensure adherence to established policies and procedures.
- Established clear expectations for employees, providing guidance when needed.
- Resolved customer complaints in an effective manner while maintaining a high level of customer service.
- Coordinated team activities and delegated tasks to ensure efficient completion of projects.
- Developed strategies for problem solving and conflict resolution among team members.
- Kept work areas clean, neat and free of safety hazards to maximize efficiency.
- Assigned projects and distributed tasks to team members as per area of expertise.
- Motivated and empowered team members to build customer satisfaction and loyalty to support retention and growth.
- A department manager over frozen/dairy.
- Shift supervisor over Meat, Produce.
- Handle Deposits.
- Audit registers and investigate the long/shorts.
- Currently Lead 20+ cashiers, cart pushers, maintenance, and our Money Center.
Front Desk Receptionist
Highland Rim Head Start
Erin, TN
10.2001 - 12.2007
- Handled sensitive information in a confidential manner.
- Answered incoming calls, directed them to appropriate personnel and took messages.
- Managed incoming and outgoing mail, courier services, faxes and other correspondence.
- Tracked office supplies inventory levels, placed orders for replenishment as needed and monitored deliveries upon arrival.
- Greeted customers warmly and made them feel welcome.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Performed data entry into computer systems to maintain accurate records of customer information.
- Provided administrative support such as filing documents, photocopying and scanning materials.
- Assisted with preparing reports, presentations and other documents as requested by management staff.
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
- Maintained an organized reception area and ensured that all guests were attended to promptly.
- Signed for packages, recorded deliveries and distributed to personnel.
- Explained policies and procedures to visitors.
- Managed company calendar and scheduled events.
- Monitored and ordered office supplies, ensuring adequate stock levels.
- Assisted in the preparation of meeting rooms and facilities for scheduled events.
- Provided administrative support including photocopying, faxing, and filing.
- Answered multi-line phone system and managed calls by routing to proper extensions or taking messages.
- Maintained a clean and organized reception area to uphold company image.
- Preserved office security by following safety procedures and controlling access via reception desk.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Greeted visitors warmly and directed them to correct personnel or office.
- Updated and maintained office policies and procedures.
- Handled incoming and outgoing mail and packages.
- Compiled and prepared reports and documents as requested.
- Worked under the supervision of six managers and one director.
- Worked closely with the teachers, providing all the supplies and materials they needed for their classrooms.
Education
Administrative Assistant Diploma - Basic Computer Skills
Tennessee Technology Center
Waverly, TN10-2001
GED -
Waverly Basic Education Center
Waverly, TN08-1998
Skills
- Cash Handling
- Quality Improvement
- Coaching
- Client Service
- Technical Support
- Work Planning
- Mentoring
- Shift Scheduling
- People Management
- Team Supervision
- Complaint resolution
- Problem-Solving
- Goal Setting
- Performance Evaluations
- Conflict Resolution
- Safety processes and procedures
- Leadership
- Teamwork and Collaboration
- Leading Team Meetings
- Overseeing Daily Activities
- Flexible Schedule
- Staff Training
- Onboarding and Orientation
- Team motivation
Timeline
Team Leader
Walmart
03.2008 - Current
Front Desk Receptionist
Highland Rim Head Start
10.2001 - 12.2007
Administrative Assistant Diploma - Basic Computer Skills
Tennessee Technology Center
GED -
Waverly Basic Education Center
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