Summary
Overview
Work History
Education
Skills
Timeline
Generic

Bridgett Sanders

Fort Worth

Summary

Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.

Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.

Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.

Tech-savvy innovator with hands-on experience in emerging technologies and passion for continuous improvement. Skilled in identifying opportunities for technological enhancements and implementing effective solutions. Adept at leveraging new tools and methods to solve problems and enhance productivity. Excels in adapting to fast-paced environments and driving technological advancements.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

21
21
years of professional experience

Work History

Sr. Expert Government Accounts

T-Mobile
04.2023 - Current
  • Take requests sent out to salesforce box and work hand and hand with Account Manager Account Executives
  • Manage Billing issues
  • Submit Credits
  • Reporting (Power BI and Excel)
  • Attend weekly meetings to review accounts
  • Create accounts using salesforce
  • Manage complex situations that needed to be completed in a timely manner for SLA
  • Outreach, reaching out quarterly to customers to make sure all concerns were addressed and answered any questions

Analyst-Account Svc. One-Talk

Verizon
01.2019 - 03.2023
  • Assisted with reporting and handling incoming requests from Account Managers and Account Executives with customers’ accounts for Product Solutions (One Talk, Microsoft, Jabar, and Slack)
  • To make sure we had one touch resolution for every situation
  • Billing research, Problem solving issues for the client by researching the account, analyzing specific trends, making recommendations, extensive billing review and partnering cross functional channels to remedy the matter
  • BGCO Coord COE-Customer Svc Subject Matter Expert for sales agents (BAM’s, GAM’s, and FAM’s) Business, Government, and Federal Accounts
  • Take WFM requests that are sent to WFM Box (Orders, Plan changes, reporting, Escalations)
  • Handle escalations that are into box as well for request that was not completed correctly or that is missing SLA’s
  • Manage complex situations that need to be completed in a timely manner
  • Assist customers with MY Biz
  • Handling requests for business, government, and federal accounts
  • Review accounts and process PPA’s (Price Plan Analyst reports)

Amynta Group
09.2015 - 10.2018
  • Work cases that we receive in emails from our Dealers that are escalations that customers need to be contacted and assisted with their complaint or issue
  • Took supervisor calls and escalations from the front-line reps when a customer was irate or upset requesting a manager or someone higher
  • Assist customers with submitting a claim for their appliances or electronics etc

EWTS (Enhance Wireless Tech-Support) Rep II

SPRINT PCS
11.2003 - 05.2015
  • Started in 2010 “Enhance Wireless Technical Support, current position, with this position
  • Overseen large accounts (corporate, executive and government) incoming calls at a call center for sprint enhance customers
  • These are mostly corporate customers with hundreds and thousands of lines with the company
  • Assisted with activations, troubleshooting, device swaps, programing, email set up and how to use the devices
  • Handle data cards that are purchased for programming and troubleshooting when the devices are not working
  • Processing CTMS tickets for systems and devices or software when they were not able to be troubleshooted
  • Always worked with a sense of urgency with all requests
  • Handled escalations, de-escalated daily based upon the customer issue and resolved as needed
  • Assisted with new software running on Mac OS and Windows
  • Handled tech-support and customer service chats for our voice and data products and services
  • Assisted and engaging with customers to diagnose and provide long-term solutions
  • Worked independently to solve problems with little direction
  • Helped customers understand how to use and get the most of our products and services
  • Collaborated with multiple customers simultaneously about technical issues in a way that is easy to understand
  • Discerning a customer's level of technical proficiency and adjusting your approach to ensure they felt comfortable and confident following your recommendations
  • ATS (Advance Tech-Support Rep II) 2008-2010 Advance Technical Support
  • Overseen incoming calls, ran reports, managed complex situations, and submitted trouble tickets for government and federal accounts
  • Managed all PDA’s and smartphones for consumer customers
  • With programing and troubleshooting problem issues
  • Assisted data cards for consumer customers with programing and troubleshooting their issues
  • Assisted with multiple projects/activities
  • Reduced churn by assisting with savings on their bills by recommending different price plans
  • POC (point of contact) for my supervisor when they out on leave
  • Monitored KPI’s and performance goals
  • Walked customers through software installation on IOS, and Windows
  • Trouble-shooted on-going issues in hardware, software, applications, networks, or devices
  • Helped customers understand how to use and get the most out of our products and services
  • TSS (Technical Services Support Rep) Rep II: 2008-2008 Technical Services Support Rep
  • Did basic troubleshooting with many different cell phone devices and smartphones and PDA’s
  • Took care of corporate accounts for activations and programing devices, billing issues and questions regarding customer accounts and payments
  • Managed adjustments and selling also add ‘l services to the customers
  • BGN (Business General Network Rep) I: 2005-2007 Business General
  • Oversaw regular small business accounts for customer service with billing, payments, and basic troubleshooting
  • CGN (Consumer General Network) Rep II: 2003-2005 Consumer General
  • Assisted with customer services and sells of adding a line of service activations and billing issues and questions
  • Researched complex billing problems
  • Reviewed customer bills and explained charges
  • Subject Matter Expert in upselling for different products

Education

BA - Information Technology

Strayer University
09-2025

GED -

TSTC
Waco, TX
06-1996

Skills

  • Creativity
  • Leadership
  • Organization
  • Problem solving
  • Teamwork
  • Proficient in Microsoft Office (Excel, PowerPoint, Docs, Sheets, Slides)
  • SQL Server understanding the coding and how to create stored procedures within SQL
  • Power BI (Running Reports and sorting data)
  • Project Management

Timeline

Sr. Expert Government Accounts

T-Mobile
04.2023 - Current

Analyst-Account Svc. One-Talk

Verizon
01.2019 - 03.2023

Amynta Group
09.2015 - 10.2018

EWTS (Enhance Wireless Tech-Support) Rep II

SPRINT PCS
11.2003 - 05.2015

BA - Information Technology

Strayer University

GED -

TSTC
Bridgett Sanders