Summary
Overview
Work History
Education
Skills
Evangelistic Certification
Timeline
Generic

Bridgett Toulson

Wetumpka

Summary

Professional with keen eye for detail and history of effective administrative support. Known for ensuring smooth office operations through effective organization and thorough communication. Proven ability to collaborate with team members and adapt to changing needs, with strong skills in recordkeeping and time management.

Overview

17
17
years of professional experience

Work History

Office Assistant I

Mobile County Health Department
08.2023 - Current
  • Maintained confidentiality in handling sensitive information while performing administrative tasks.
  • Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
  • Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
  • Expedited document processing with accurate data entry and timely filing.
  • Completed daily bank deposits.
  • Searched vendors in official government systems to insure compliance.

Property Manager

AHEPA Senior Living
06.2018 - 03.2023
  • Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
  • Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
  • Completed final move-out walk-throughs with tenants to identify required repairs.
  • Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
  • Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
  • Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
  • Followed up on delinquent tenants and coordinated collection procedures.
  • Maintained original leases and renewal documents in digital and hardcopy format for property management office.
  • Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
  • Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays, and schedule changes.
  • Coordinated with janitorial and engineering staff on maintenance and upkeep.
  • Coordinated with legal counsel to resolve tenant disputes.
  • Managed budgetary constraints to maximize profitability while maintaining high-quality living environments for residents.
  • Fostered a sense of community among residents through well-planned social events and activities that encouraged interaction amongst neighbors.
  • Provided ongoing training opportunities for staff, promoting professional growth and fostering a cohesive team environment.
  • Implemented comprehensive safety protocols to minimize potential risks and ensure the well-being of all residents within the property.
  • Enhanced tenant satisfaction by addressing and resolving maintenance issues promptly.
  • Maintained rigorous compliance with all housing laws and regulations, avoiding potential legal issues.
  • Conducted regular property inspections to preemptively identify and address maintenance needs.
  • Completed annual rent calculations using housing database software.

Office Assistant

AHEPA Senior Living
07.2012 - 06.2018
  • Maintained confidentiality in handling sensitive information while performing administrative tasks.
  • Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
  • Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
  • Expedited document processing with accurate data entry and timely filing.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Reviewed files, records and other documents to obtain information to respond to requests.

Patient Access Representative

Springhill Memorial Hospital
05.2014 - 10.2014
  • Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
  • Stayed calm under pressure to and successfully dealt with difficult situations.
  • Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
  • Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
  • Maintained accurate patient records, contributing to a well-organized database for seamless information access across departments.
  • Improved patient satisfaction scores by actively addressing concerns and providing prompt assistance during the check-in process.
  • Reduced financial loss through diligent monitoring of outstanding balances and proactive collection efforts with patients and insurers.
  • Maintained high standards of confidentiality and privacy, strictly adhering to HIPAA regulations.
  • Enhanced patient experience, ensuring welcoming environment from first point of contact.
  • Improved patient satisfaction by efficiently managing registration and intake processes.
  • Increased patient trust and satisfaction, delivering empathetic support and guidance throughout their visit.
  • Verified patient insurance eligibility and entered patient information into system.
  • Processed payments using cash and credit cards, maintaining accurate records of transactions.
  • Organized patient records and database to facilitate information storage and retrieval.

Claims Processor

Pilot Catastrophe
09.2008 - 07.2012
  • Managed high volume of claims, prioritizing tasks to meet deadlines without sacrificing quality.
  • Reviewed and analyzed claims to ensure accuracy, completeness, and compliance with company policies.
  • Reviewed applications and supporting documents to verify claims eligibility and accuracy.
  • Managed workload and priorities to meet claims processing meet deadlines.
  • Followed up with customers on unresolved issues.
  • Handled escalated customer concerns regarding claim denials or delays with empathy and professionalism.
  • Tracked and reported on claims processing metrics to aid senior management in making informed decisions.

Education

Associate of Arts - Christian Counseling Psychology

Liberty University
Lynchburg, VA
12-2017

Skills

  • Data entry
  • Document management
  • Scheduling
  • Regulatory compliance
  • Office administration
  • Invoice processing
  • Administrative support
  • Spreadsheet management
  • Multi-line phone proficiency
  • Payment processing
  • Customer relationship management (CRM)
  • Bank deposit reconciliation

Evangelistic Certification

I have been licensed to share the gospel message with others.

Timeline

Office Assistant I

Mobile County Health Department
08.2023 - Current

Property Manager

AHEPA Senior Living
06.2018 - 03.2023

Patient Access Representative

Springhill Memorial Hospital
05.2014 - 10.2014

Office Assistant

AHEPA Senior Living
07.2012 - 06.2018

Claims Processor

Pilot Catastrophe
09.2008 - 07.2012

Associate of Arts - Christian Counseling Psychology

Liberty University

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Bridgett Toulson