Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Bridgett Wagner

Washington,MO

Summary

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Insurance Sales Assistant

AAA
03.2023 - Current
  • Processed transactions accurately while maintaining a high level of customer service.
  • Increased sales by building strong customer relationships and providing excellent service.
  • Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
  • Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
  • Enhanced customer satisfaction with personalized product recommendations based on their needs and preferences.
  • Trained new hires on company policies, procedures, sales tactics helping them integrate seamlessly into the team.
  • Boosted store revenue through upselling and cross-selling techniques.
  • Identified upselling opportunities, contributing to increase in average transaction value.

Branch Service Specialist

AAA
09.2019 - 03.2023
  • Delivered quality service with remarkable efficiency by skillfully overseeing daily branch operations.
  • Handled customers' complaints and questions with utmost professionalism to restore satisfaction and maintain loyalty to branch.
  • Managed branch vault and cash supply to keep appropriate level of currency on hand.
  • Oversaw daily branch preparations to consistently open on-time and maintain readiness to serve customers' needs.
  • Coached staff to improve efficiency and revenue with more effective procedures and approaches.
  • Enhanced customer satisfaction by providing efficient account services and resolving complex issues.
  • Facilitated effective communication between various departments within the organization, enhancing overall operational efficiency.

Medical Receptionist II and Account Coordinator I

Mercy
09.2008 - 05.2019
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Checked patient insurance, demographic, and health history to keep information current.
  • Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
  • Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
  • Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
  • Improved front office organization by implementing new filing systems and maintaining cleanliness in waiting areas.
  • Increased patient satisfaction by answering inquiries with empathy and professionalism.

Education

Bachelor of Science in Business Administration -

Maryville University Online
St Louis, MO
08.2024

Skills

    Strong Communication and Interpersonal Skills

    Excellent Written and Verbal Communication

    Goal-Oriented

    Customer Service

    Honest and Dependable

    Attention to Detail

    Organizational Skills

    Teamwork and Collaboration

    Computer Proficiency and Microsoft Office

    Time Management

    Analytical Thinking

    Task Prioritization

Certification

  • Missouri Personal Lines Insurance License, 12/01/20
  • Missouri Notary Public, 08/01/22

Timeline

Insurance Sales Assistant

AAA
03.2023 - Current

Branch Service Specialist

AAA
09.2019 - 03.2023

Medical Receptionist II and Account Coordinator I

Mercy
09.2008 - 05.2019

Bachelor of Science in Business Administration -

Maryville University Online

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Bridgett Wagner