Bridgett Whitsett
Account Manager
Aurora,Co
Summary
Organized account manager familiar with admissions processes and offering expert-level administrative to support to both staff and guests. Understands importance of service and promotes excellence by completing error-free and fast work. Always ready to help others, resolve problems and improve processes.
Overview
18
18
years of professional experience
Work History
Closing Manager
Burlington Coat Factory Warehouse
Aurora, CO
04.2022 - Current
- Reconciled register sales and receipts and determined if register tape matched total sales in system.
- Prepared registers for closing shift and assigned team member positions while maintaining high level of guest service.
- Utilized checklists to stay organized and ready when guests arrived and completed management duties before closing.
- Assessed operational needs to develop practical solutions.
- Encouraged atmosphere of teamwork by supporting staff and fostering cooperation and trust through fairness and consistency.
- Secured safety of business and employees at closing time by locking doors, reducing lighting and checking surrounding areas for suspicious activity.
- Stocked empty shelves and assembled merchandise neatly on racks and in displays to prepare for opening shift.
- Assisted in recruiting, hiring and training of team members.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Admissions Expert/ Intake Team
DaVita
06.2012 - Current
- Follow Communication scripts when handling different topics on every call
- Assist with new hire side by side training
- Determine callers needs and clarify patient information to comply with Hippa requirements
- Research every issue and provide a solution when working on appointed work
- Obtain up to date medical records for clinical review for acceptance
Sales/Customer Service rep
Deep Rock Water Co
10.2005 - 05.2012
- Determined customer needs and interests to recommend products and or service to customers.
- Increased revenue with strategic upselling of products and services to existing customers.
- Delivered superior customer service to retain existing customers and attract future customers.
- Handled customer inquiries and high volume calls to solve billing and ordering problems, independently resolving 20% of issues.
Education
ASSOCIATE OF APPLIES SCIENCE - ACCOUNTING
COMMUNITY COLLEGE OF AURORA
Skills
Prioritizing duties
undefinedTimeline
Closing Manager
Burlington Coat Factory Warehouse
04.2022 - Current
Admissions Expert/ Intake Team
DaVita
06.2012 - Current
Sales/Customer Service rep
Deep Rock Water Co
10.2005 - 05.2012
ASSOCIATE OF APPLIES SCIENCE - ACCOUNTING
COMMUNITY COLLEGE OF AURORA
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