Bridgett Williams
Thomasville,GA
Summary
Dynamic Social Service Technician with over 15 years of experience in Mental Health with a proven track record at Georgia Pines Comm Svc, specializing in job development and client advocacy. Expert in crafting individualized vocational plans and enhancing job placement success through effective communication and relationship building. Skilled in resume writing and interview coaching, empowering clients to achieve their career goals. Expert in Mental Health/Substance Abuse Recovery, Group/Facilitating & Counseling, Case management & Documentation, Crisis Intervention/Conflict resolution.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Social Service Technician 2 Vocational Specialist
Georgia Pines Comm Svc
11.2023 - Current
- Developed individualized vocational plans to enhance client employment opportunities.
- Conducted assessments to identify clients' skills and career interests.
- Collaborated with community organizations to create job placement opportunities.
- Facilitated workshops on resume writing and interview preparation for clients.
- Advocated for clients' needs with employers to secure suitable job placements.
- Established relationships with local community organizations, expanding resources available to better serve clientele needs.
- Guided clients through the entire application process for various government-funded programs related to education or workforce development initiatives.
- Monitored client progress within their respective jobs, offering additional support or resources as needed to ensure long-term success in the workplace.
- Served as a liaison between clients, employers, and other stakeholders, facilitating open communication and addressing any potential issues that arose during the placement process.
- Assisted clients in developing effective resumes and cover letters tailored to specific job openings, increasing interview opportunities.
- Engaged in vocational exploration to help clients identify work skills and aptitudes.
- Maintained detailed case notes regarding client progress, ensuring effective communication among team members and accurate reporting of outcomes.
- Provided ongoing support to clients throughout their job search process, ensuring successful employment outcomes.
- Coordinated with multidisciplinary teams to address barriers hindering clients'' employment success, resulting in increased retention rates.
- Conducted mock interviews with clients, providing constructive feedback that led to improved performance during actual interviews.
- Counseled unemployed individuals to determine suitable vocational goals, interests and aptitudes.
- Worked with individuals to help understand and overcome personal, social or behavioral problems affecting educational or vocational situations.
Fingerprint Technician
Department of Human Services
05.2021 - 10.2022
- Collected and analyzed fingerprint samples using advanced biometric technology.
- Ensured accuracy in fingerprint identification through meticulous comparison and verification processes.
- Assisted in maintaining equipment to optimize operational efficiency and minimize downtime.
- Trained new staff on fingerprint collection techniques and adherence to safety protocols.
- Conducted regular quality control audits to uphold data integrity of fingerprint records.
- Implemented process improvements that increased turnaround time for fingerprint analysis requests.
- Optimized record-keeping processes by updating electronic files with accurate classification details in a timely manner.
- Improved workflow efficiency with regular maintenance and calibration of fingerprint equipment.
- Supported background check processes by accurately classifying and searching fingerprint records in databases.
- Ensured compliance with federal, state, and local regulations governing the collection, storage, and dissemination of biometric data.
- Facilitated smooth operations within the department by monitoring inventory levels for essential supplies like ink pads, cleaning solutions, or gloves used during daily tasks.
- Achieved consistent customer satisfaction with professional demeanor while taking fingerprints for various purposes such as employment screening or licensing applications.
Social Service Technician (Group Facilitator)
ATC Healthcare
12.2019 - 10.2022
- Developed individualized treatment plans in collaboration with clients and multidisciplinary teams.
- Managed caseloads effectively, prioritizing urgent cases and ensuring timely followups.
- Developed and implemented engaging activities that promoted participant interaction and learning outcomes.
- Developed open rapport with patients, encouraging sharing of questions and concerns.
- Prepared and led support groups for patients.
- Provided guidance on goal-setting strategies, empowering participants to take ownership of their personal development journey.
- Established clear expectations for behavior by setting ground rules and modeling appropriate conduct at all times during sessions.
- Educated in various types of techniques and skills to better understand people from diverse walks of life and cultures.
- Facilitated dialogue between participants, family, and program workers to provide best possible program and individualized program.
- Facilitated group discussions to enhance collaboration and problem-solving among participants.
Crisis Counselor Georgia Recovery Project Group
Georgia Pines Comm Svc
01.2019 - 11.2019
- Provided crisis intervention support for individuals in distress from hurricane Micheal Victims utilizing active listening and empathy.
- Developed and implemented personalized coping strategies to guide clients through emotional crises.
- Coordinated with community resources to facilitate access to mental health services for clients in need.
- Provided Resources for communities damaged by Hurricane Micheal served over 12 counties
Administrative Support 3
Department of Human Services
11.2016 - 04.2018
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Performed general office management/Secretarial duties
- Receiving and routing telephone calls as required
- Registering applications for foodstamps/Medicaid
- Assisting customers in lobby/Front desk receptionist
Health Service Technician
Georgia Pines Comm Svc
05.2014 - 10.2016
- Administered patient care services, ensuring compliance with health regulations and protocols.
- Monitored patient vitals, documenting changes to inform healthcare teams of critical conditions.
- Assisted in crisis intervention, employing de-escalation techniques effectively.
- Documented patient progress and communicated observations to healthcare team.
- Implemented therapeutic activities to promote mental well-being and engagement.
- Trained new staff on best practices for patient care and safety protocols.
- Performed scheduled patient safety checks and documented results to establish patients' well-being.
- Helped patients with meals, activities of daily living (ADLs) and facility transfers to promote security and patient well-being.
- Provided crisis intervention and de-escalation techniques for patients experiencing emotional distress or exhibiting aggressive behaviors.
- Applied de-escalation and limit-setting techniques to promote patient cooperation.
- Admission of patients
- Transport patients
- Monitored patient behavior to ensure safety and adherence to treatment plans.
Health Service Technician
Southwestern State Hospital
11.2007 - 12.2013
- Monitored patient vitals, documenting changes to inform healthcare teams of critical conditions.
- Trained new staff on operational procedures and safety standards within health service environments.
- Led educational sessions for patients on coping mechanisms and self-care strategies.
- Observed patient behaviors and mental status and notified RN of unusual or potentially dangerous occurrences.
- Developed and maintained positive relationships with clients to create safe and supportive environment.
- Assisted with patient restraint and seclusion scenarios to create safe environment for patient and medical personnel.
- Escorted patients from unit to meals, activities, and visitation areas to maintain standard of safety and security.
- Developed strong rapport with patients, establishing trust and fostering positive relationships conducive to healing.
- Empowered patients by setting realistic goals, encouraging personal growth, and celebrating achievements throughout the recovery process.
Education
Diploma -
Thomas County Central Highschool
Thomasville Ga05-2005
Skills
- Job development
- Vocational rehabilitation
- Career exploration
- Client advocacy
- Disability services
- Individualized support
- Documentation management
- Career counseling
- Resume writing
- Interview coaching
- Employer relations
- Soft skills development
- Vocational assessment
- Job retention
- Job placement
- Transition planning
- Supported employment
- Skills training
- Motivating patients
- Professional ethics
- Verbal and written communication
- Relationship building
Certification
Cpr/First Aid Certified
Mental Health First aid Certified
Diaster Relief Training
Crisis counselor training
Timeline
Social Service Technician 2 Vocational Specialist
Georgia Pines Comm Svc
11.2023 - Current
Fingerprint Technician
Department of Human Services
05.2021 - 10.2022
Social Service Technician (Group Facilitator)
ATC Healthcare
12.2019 - 10.2022
Crisis Counselor Georgia Recovery Project Group
Georgia Pines Comm Svc
01.2019 - 11.2019
Administrative Support 3
Department of Human Services
11.2016 - 04.2018
Health Service Technician
Georgia Pines Comm Svc
05.2014 - 10.2016
Health Service Technician
Southwestern State Hospital
11.2007 - 12.2013
Diploma -
Thomas County Central Highschool