Summary
Overview
Work History
Education
Skills
Timeline
Generic

Bridgett Burnett

Oklahoma City,United States

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

20
20
years of professional experience

Work History

HOUSEKEEPER

Renaissance Waterford Hotel
03.2021 - 12.2022
  • Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.
  • Maintained a spotless environment for guests through diligent daily housekeeping tasks.
  • Reduced the need for deep cleanings by consistently addressing minor maintenance issues.
  • Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
  • Ensured all rooms met hotel cleanliness standards by conducting regular inspections and addressing any issues promptly.
  • Upheld high standards of sanitation in common areas, contributing to an inviting atmosphere for guests.
  • Contributed to property upkeep by proactively identifying and reporting maintenance needs to management.
  • Prioritized guest comfort through attentive service, responding swiftly to special requests or concerns.
  • Streamlined laundry processes, resulting in faster turnaround times for guest linens and towels.

Verification Specialist

Adfitech
03.2007 - 11.2010
  • Enhanced data accuracy by meticulously reviewing and verifying information from various sources.
  • Streamlined the verification process by creating detailed checklists and guidelines to ensure consistency.
  • Reduced errors in documentation by thoroughly cross-checking data against established parameters.
  • Increased efficiency of the verification team through diligent collaboration and clear communication with colleagues.
  • Developed strong working relationships with key stakeholders, fostering trust and open lines of communication.
  • Prioritized workload efficiently, managing multiple cases simultaneously without compromising on quality or accuracy.
  • Participated in regular performance reviews, using constructive feedback as an opportunity for growth and development within my role as a Verification Specialist.
  • Applied problem-solving skills when faced with challenges or discrepancies during the verification process, seeking guidance from supervisors when needed.
  • Consistently met or exceeded company targets for verification completion rates, contributing to the overall success of the team.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.

Case Aide

DHS Child Welfare
08.2004 - 12.2006
  • Enhanced client experience by providing comprehensive case management support services.
  • Streamlined documentation processes for improved efficiency and accuracy in case recording.
  • Collaborated with multidisciplinary teams to develop individualized service plans for clients.
  • Assisted case managers with coordinating necessary resources, resulting in timely service provision.
  • Maintained up-to-date client records, ensuring accurate and timely reporting of progress and outcomes.
  • Participated in staff meetings to review cases, share updates, and discuss strategies for successful outcomes.
  • Maintained strict confidentiality regarding sensitive client information in accordance with agency policies and legal requirements.
  • Coordinated transportation arrangements for clients when needed to ensure seamless access to vital services.
  • Developed and maintained relationships with community organizations and agencies.
  • Monitored progress towards service plan goals.
  • Participated in meetings with stakeholders to discuss program objectives and strategies.

Collections Agent

Oklahoma Tax Commission
08.2002 - 08.2004
  • Enhanced client relationships by consistently maintaining clear communication and promptly addressing concerns.
  • Achieved successful debt collection results by utilizing negotiation skills and developing customized payment plans.
  • Streamlined the collections process for increased efficiency with detailed record-keeping and timely followups.
  • Maximized revenue recovery through diligent research, verification of debtor information, and persistent contact efforts.
  • Collaborated with various departments to ensure accurate billing information and resolve any discrepancies promptly.
  • Contributed to a positive team atmosphere by providing support, sharing knowledge, and participating in departmental initiatives.
  • Maintained strict compliance with all federal, state, and company regulations during each step of the collections process.
  • Provided exceptional customer service by empathizing with clients'' financial situations while working towards mutually beneficial solutions.
  • Built rapport with customers by demonstrating understanding of their situation while seeking fair resolutions.
  • Exceeded monthly targets consistently as a result of strong negotiation skills combined with effective account management strategies.
  • Recognized as a top performer within the team for consistently surpassing goals and maintaining high levels of client satisfaction.
  • Achieved performance goals on consistent basis.
  • Worked in call center environment handling manual and automatically dialed outbound calls.

Education

Criminal Justice

Oklahoma State University - Oklahoma City
Oklahoma City, OK

High School Diploma -

Harrah High School
Harrah, OK
05.1994

Skills

  • Supply Inventory Management
  • Excellent oral and written communication
  • Quality Assurance
  • Complex Problem-Solving
  • Teamwork
  • Hazardous chemical training
  • Health and safety compliance
  • Inventory Control
  • Time Management
  • Data Entry
  • Adaptability
  • Professional and Courteous
  • Reliability
  • Budget Control
  • Exceptional communicator
  • Maintaining records
  • Microsoft Office
  • Spreadsheet Management
  • Report Preparation
  • Meeting Support
  • Customer Relationship Management (CRM)
  • Motivational Skills

Timeline

HOUSEKEEPER

Renaissance Waterford Hotel
03.2021 - 12.2022

Verification Specialist

Adfitech
03.2007 - 11.2010

Case Aide

DHS Child Welfare
08.2004 - 12.2006

Collections Agent

Oklahoma Tax Commission
08.2002 - 08.2004

Criminal Justice

Oklahoma State University - Oklahoma City

High School Diploma -

Harrah High School

Similar Profiles

CREATE PROFILE
Bridgett Burnett