Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Bridgette Barber

Glen Heights,TX

Summary

Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Customer Service Representative

PayPal/ Venmo
10.2021 - 05.2024
  • Customer support, Ordering debit cards, Dispute intake process by Answering inbound calls chats and emails, Experience with Zendesk ticket system, Experience with jira ticket system
  • Participated in cross-functional initiatives aimed at enhancing overall business operations and customer satisfaction levels.
  • Developed and updated databases to handle customer data.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.

Content Review Analyst / Team Lead

Genpact
07.2018 - 11.2021
  • Call center environment but no phone calls
  • Kept track of performance metrics related to productivity, attendance, etc.
  • Improved content quality by meticulously reviewing and analyzing user-generated submissions.
  • Contributed valuable insights during regular team meetings, helping drive improvements across the entire Content Review Analyst team.
  • Streamlined social media content review processes, resulting in increased efficiency and accuracy of reviews.
  • Enhanced user experience through timely identification and resolution of content-related issues.
  • Supported ongoing platform enhancements by providing detailed feedback and recommendations for content review process improvements.
  • Played a key role in maintaining a safe online community by swiftly addressing non-compliant or harmful content.
  • Assisted in the development of training materials for new Content Review Analysts, fostering a strong team environment.

Universal Support Agent

Telvista
01.2018 - 06.2018
  • Troubleshoot devices, Billing/ Customer service, Porting phone numbers in and out
  • Conducted thorough research to diagnose technical issues, offering appropriate solutions to customers.
  • Utilized remote desktop tools effectively when necessary for efficient troubleshooting assistance directly on client systems.
  • Managed multiple priorities successfully while maintaining strict adherence to deadlines within a fast-paced environment.
  • Maintained detailed records of customer interactions, ensuring accurate tracking and followup.
  • Provided excellent customer service, resulting in high levels of customer loyalty and retention.
  • Assisted customers with software installation, configuration, and troubleshooting tasks for optimal system performance.
  • Utilized ticketing system to track customer requests and prioritize urgent needs.

Reservation Agent

Telvista/Virgin
05.2017 - 12.2017
  • Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
  • Ensured data accuracy across reservation systems through regular audits and routine database maintenance tasks.
  • Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
  • Improved customer satisfaction by promptly addressing inquiries and providing accurate information regarding reservations, cancellations, and modifications.
  • Handled billing information over phone.
  • Managed and closed reservation calls to increase bookings by maintaining strong knowledge of resort products, services, and facilities.
  • Consistently met performance targets in both call handling time and customer service ratings, contributing to the overall success of the reservations department.

Universal Agent

IQor/Tmobile
06.2016 - 05.2017
  • Basic troubleshooting customers devices, Taking customers bill pay, Customer service
  • Provided personalized support by understanding individual customer needs and preferences.
  • Developed rapport with customers, fostering long-term relationships built on trust and excellent service.
  • Enhanced customer satisfaction by providing timely and effective device support.
  • Increased device performance by conducting thorough diagnostics and implementing necessary software updates.
  • Assisted customers in navigating new technology solutions by offering tailored recommendations based on their specific needs.

Application Data Processor

One Exchange
08.2015 - 05.2016
  • Enrolling retirees into Medicare over the phone
  • Consistently met or exceeded processing deadlines, effectively managing a high volume of incoming applications daily.
  • Identified and addressed discrepancies in application data, ensuring accurate records and timely resolution of issues.
  • Maintained strict confidentiality of sensitive applicant information, adhering to company policies and regulations.
  • Entered applications and followed up with appropriate personnel for missing information on incomplete loan packages.
  • Updated and maintained application reports and files.
  • Followed data entry protocols, rules and regulations.
  • Updated and maintained customer information, documents and records.
  • Checked for accuracy by verifying data and records.
  • Used computer software to store and retrieve data.
  • Managed and organized documents for data entry tasks.
  • Scanned documents and saved in database to keep records of essential organizational information.

Universal Support Agent/Customer Service

Verizon
05.2013 - 08.2015
  • Troubleshooting customers cable internet and phone, Dispatching out technicians, Billing and Customer service
  • Streamlined support processes for increased efficiency and faster response times.
  • Developed comprehensive knowledge of products and services to provide accurate solutions.
  • Maintained extensive knowledge of competitors' offerings and relevant industry news enabling well-informed recommendations for customers on how best to address their support requirements.
  • Enhanced customer satisfaction by effectively addressing and resolving support issues.
  • Provided excellent customer service, resulting in high levels of customer loyalty and retention.
  • Utilized ticketing system to track customer requests and prioritize urgent needs.

Student Assistant/Customer Service

Mountain View College TSI Dept
08.2012 - 05.2013
  • Microsoft office,
  • Performed clerical tasks such as photocopying, scanning documents efficiently while maintaining confidentiality when necessary.
  • Provided exceptional support during peak registration periods, ensuring students had access to required information and resources.
  • Provided excellent customer service to students and staff at the front desk, addressing inquiries and concerns promptly.
  • Enhanced office efficiency by organizing and maintaining files, records, and resources.
  • Helped with administrative support by managing incoming calls, coordinating files, and sorting mail.

Insurance Verification Representative

Health Management Systems
05.2011 - 08.2012
  • Verifying medical insurance via telephone and/or internet
  • Facilitated timely patient care by verifying insurance benefits prior to appointments.
  • Improved efficiency by streamlining insurance verification processes for patient intake.
  • Supported efficient workflow within the office by organizing verification documents and maintaining electronic records systems.
  • Ensured regulatory compliance by maintaining confidentiality of sensitive patient information during the verification process.
  • Enhanced customer satisfaction with prompt and accurate insurance verifications for medical services.
  • Maintained strong knowledge of basic medical terminology to better understand services and procedures.

Education

GED -

Mountain View College
Dallas, TX

Skills

  • Customer Service
  • Call Center Experience
  • Computer Proficiency
  • Customer Relations
  • Data Entry
  • Zendesk
  • Exceptional Communication skills
  • Phlebotomy
  • Android
  • VPN
  • Proficient in Medical Terminology
  • Microsoft Office
  • Supervisory Skills
  • Time Management
  • Organizational Skills
  • Analytical Thinking Skills
  • Root Cause Analysis
  • Continuous Improvement
  • People Oriented
  • Typing Skills (35wpm)

Certification

  • Medical Assistant


Timeline

Customer Service Representative

PayPal/ Venmo
10.2021 - 05.2024

Content Review Analyst / Team Lead

Genpact
07.2018 - 11.2021

Universal Support Agent

Telvista
01.2018 - 06.2018

Reservation Agent

Telvista/Virgin
05.2017 - 12.2017

Universal Agent

IQor/Tmobile
06.2016 - 05.2017

Application Data Processor

One Exchange
08.2015 - 05.2016

Universal Support Agent/Customer Service

Verizon
05.2013 - 08.2015

Student Assistant/Customer Service

Mountain View College TSI Dept
08.2012 - 05.2013

Insurance Verification Representative

Health Management Systems
05.2011 - 08.2012

GED -

Mountain View College

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Bridgette Barber