Bridgette Berry
Midlothian,VA
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
20
20
years of professional experience
Work History
Account Manager
Salsa Don Sebastian
08.2022 - 05.2023
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Monitored service after sale and implemented quick and effective problem resolutions.
- Presented professional image consistent with company's brand values.
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
Department Manager
Jared The Galleria Of Jewelery
05.2005 - 10.2010
- Maintained a visually appealing department layout that effectively showcased products and enticed customers to make purchases.
- Increased customer satisfaction by providing exceptional service and addressing customer concerns promptly.
- Ensured compliance with company policies, procedures, and safety standards throughout all aspects of department operation.
- Implemented loss prevention measures that significantly reduced instances of theft or damage within the department.
- Managed the hiring process for new employees, ensuring a thorough screening of candidates and selecting top-quality talent to join the team.
Store Manager
Thornton & Sons Jewelers
02.2003 - 05.2005
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Education
High School Diploma -
Fairfield High School
Fairfield, CA06.1996
Skills
- Account Management
- Customer Service
- Teamwork and Collaboration
- Client Relations
- Customer Satisfaction
- Customer Relationships
- Goal-Oriented
- Relationship building and management
- Sales Development
- Issue Resolution
- Team Training
- Overcoming Objections
Timeline
Account Manager
Salsa Don Sebastian
08.2022 - 05.2023
Department Manager
Jared The Galleria Of Jewelery
05.2005 - 10.2010
Store Manager
Thornton & Sons Jewelers
02.2003 - 05.2005
High School Diploma -
Fairfield High School
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