BRIDGETTE BROWN
Summary
Experienced in patient care coordination with a proven track record of optimizing patient flow and satisfaction. Skilled in managing patient schedules and facilitating communication between healthcare providers and patients. Excel at handling administrative duties and patient inquiries with empathy and efficiency.
Overview
13
13
years of professional experience
Work History
Patient Care Coordinator
Physical Therapy Institute
01.2024 - Current
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
- Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
- Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
- Coordinated scheduling of appointments to maximize healthcare providers' availability and patient convenience.
- Managed patient records with strict adherence to confidentiality and accuracy standards.
- Answered incoming calls, scheduled appointments and filed medical records.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Facilitated communication between patients and various departments and staff.
- Verified patient insurance eligibility and entered patient information into system.
- Greeted and assisted patients with check-in procedures.
Owner/Wax Specialist
Peachy Clean Wax Bar
08.2020 - Current
- Discussed procedures and educated clients on waxing systems.
- Provided personalized care to make clients feel comfortable.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Inventoried, made repeat orders and stocked treatment rooms.
- Scheduled client appointments.
- Responded to customer inquiries by phone, email and in person.
- Updated and maintained customer information records and beauty services provided.
- Shaped eyebrows and removed facial hair using depilatory cream, tweezers or wax.
- Managed day-to-day business operations.
Wax Specialist
European Wax Center
07.2017 - 08.2020
- Discussed procedures and educated clients on waxing systems.
- Provided personalized care to make clients feel comfortable.
- Introduced client education program to ensure customer comfort.
- Maintained relationships with over 400 return clients.
- Kept work stations clean and sanitized scissors and other tools.
- Shaped eyebrows and removed facial hair using depilatory cream, tweezers or wax.
- Developed strong client relationships through effective communication skills and empathetic listening during consultations.
- Enhanced client satisfaction by providing high-quality waxing services and maintaining a clean workspace.
- Maintained clean and sanitary workspace.
- Educated clients on proper aftercare procedures for optimal results and minimal discomfort.
- Maintained strict adherence to sanitation guidelines, promoting a safe and hygienic environment.
- Complied with state licensing regulations by maintaining required documentation and participating in continuing education courses as needed.
- Performed skin assessments to determine appropriate products and wax types for individual client needs.
- Assisted in training new Wax Specialists, sharing best practices and techniques for efficient service delivery.
Cashier/Shift Lead
Five Guys
02.2016 - 10.2017
- Completed opening and closing duties to facilitate business operations.
- Coached and trained employees and managed daily work assignments to enhance operations.
- Resolved customer complaints and reported issues to senior management.
- Delegated tasks to employees and monitored activities and task completion.
- Upheld company standards and compliance requirements for operations.
- Reinforced rules to promote superior employee performance.
- Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
- Checked orders for quality and completeness.
- Complied with company safety procedures, policies and regulations to promote safe working environment.
Breakfast Attendant
Wingate by Wyndham
06.2012 - 08.2014
- Stocked coffee, juice and milk dispensers continuously for guests' beverage needs.
- Prepared daily breakfast bar with abundant self-serve and cooked meal items.
- Set out and arranged cold foods such as cereal, muffins and sweet rolls for self-service area.
- Maintained dining and food service areas to maximize safety and cleanliness.
- Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
- Made friendly conversation with customers to provide enjoyable bar experience.
- Maintained clean and orderly appearance throughout kitchen and dining area.
- Effectively multitasked within fast-paced environment.
- Greeted guests with friendliness and professionalism.
- Filled trays with food, utensils, napkins and condiments to provide diners with meals and accessories.
Education
Cosmetologist - Cosmetology
Lee's School of Cosmetology
North Little Rock09.2015
High School Diploma -
McClellan Magnet High School
Little Rock, AR05.2014
Skills
- Versatile in adapting to client expectations
- Digital documentation management
- Effective relationship management
- Cash handling proficiency
- Strategic decision making
- Efficient appointment management
- Inventory management
- Sustained physical performance
- Workspace sanitation
- Effective multitasking
- Conflict resolution strategies
- Service excellence
- Knowledge enhancement
- Willingness to adjust hours
- Demonstrating positive behaviors
- Collaborative leadership
- Optimistic mindset
- Team leadership
- Quality control inspections
- HIPAA compliance
- Organizational skills
- Critical thinking skills
Timeline
Patient Care Coordinator
Physical Therapy Institute
01.2024 - Current
Owner/Wax Specialist
Peachy Clean Wax Bar
08.2020 - Current
Wax Specialist
European Wax Center
07.2017 - 08.2020
Cashier/Shift Lead
Five Guys
02.2016 - 10.2017
Breakfast Attendant
Wingate by Wyndham
06.2012 - 08.2014
Cosmetologist - Cosmetology
Lee's School of Cosmetology
High School Diploma -
McClellan Magnet High School
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