Bridgette Chapman

Lead collections for major government carriers and contractors, applying expert knowledge of agency requirements and claims processes.

Achieved a 5.5% reduction in 90+ day government accounts receivable, improving the overall health of the portfolio.

Resolve complex claim and billing discrepancies by coordinating directly with government partners and insurance carriers.

Track, analyze, and forecast cash collections to support financial reporting and reduce aged government receivables.

Documented customer payment interactions and account statuses for future reference.
Identified and resolved discrepancies in account balances by conducting thorough research and analysis of financial data.
Reduced outstanding accounts receivable balances, diligently monitoring aging reports, and pursuing collections efforts.
Handled sensitive client information discreetly while ensuring strict adherence to privacy regulations.
Managed a high volume of accounts while maintaining excellent attention to detail in tracking payments and identifying discrepancies.
Optimized account prioritization by analyzing customer data, enabling more targeted and effective collection efforts.

• Manage 250+ global accounts, resolving balances of up to $2.5M through customized collections strategies.
• Reduced aging by 5% through fraud detection, economic trend monitoring, and stakeholder reporting.
• Created SOPs and team templates, improving process efficiency and communication.
• Represent the company in legal collections: verify balances, file claims, and negotiate settlements.

• Reviewed client contracts for billing alignment, improving audit readiness, and reducing delays.
• Led the cleanup of past-due accounts, increasing payments by 60% in under four months.
• Produced reporting dashboards for leadership on billing status, payments, and error trends.
• Enhanced billing cycle accuracy using Excel tools to reduce discrepancies by 25%.

• Reviewed client contracts for billing alignment, improving audit readiness and reducing delays.
• Led cleanup of past-due accounts, increasing payments by 60% in under 4 months.
• Produced reporting dashboards for leadership on billing status, payments, and error trends.
• Enhanced billing cycle accuracy using Excel tools to reduce discrepancies by 25%.

• Cleared over 3 years of audit backlogs by revamping data access and internal controls.
• Handled credit risk assessments using D&B.