Bridgette Darlington

Work History

Manager

Taco Bell

Coopersville, MI

06.2021 - Current

Assisted established management staff with operational oversight, business development and process improvement strategies.
Resolved escalated concerns using professionalism and understanding of facets of issue.
Planned and implemented team projects to accomplish objectives.
Explained services and products to customers in friendly and engaging way.
Established open and professional relationships with team members which facilitated communication, quickly resolving issues and conflicts.
Modernized and improved operational procedures to increase productivity and profitability while tightly controlling costs.
Aligned team actions with company policies and industry standards.
Excelled in every store position and regularly backed up front-line staff.
Evaluated performance, adjusted strategies and maintained agile, sustainable operations.
Managed crew of 2-8 other people per day
Created internal control of day-to-day transactions and punctually opened and closed business.
Shouldered management responsibilities during absence of manager.
Monitored employee performance and enacted improvement plans, coordinated disciplinary actions or provided rewards.
Forecasted business needs and scheduled employees to meet expected demands.
Set, enforced and optimized internal policies to maintain responsiveness to demands.
Conferred with customers each day to maintain current understanding of needs and preferences, resolve issues and promote brand loyalty.
Kept detailed records of daily progress to identify and correct areas needing improvement
Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals
Evaluated employees' strengths and assigned tasks based upon experience and training

Crew Member

SUBWAY®Restaurants

Jacksonville, FL

04.2021 - 05.2021

Took orders, prepared meals and collected payments.
Provided excellent customer service by greeting customers and meeting quality expectations.
Assisted other team members to achieve goals.
Worked well with teammates and accepted coaching from management team.
Worked front counter, drive-thru and other areas.
Supported great dining and meal experiences for guests.
Became familiar with products to answer questions and make suggestions.
Prepared and cooked food orders for customers by noting customizations and portion sizes.
Prepared products following restaurant, health, and safety standards and procedures.
Kept food preparation area, equipment and utensils clean and sanitary.
Collaborated with team members to complete orders.
Endorsed products by making recommendations and promoting specials, increasing daily sales.
Cooked batches of food according to standard recipes.
Accurately operated cash register to process customer payments.
Replenished condiments, beverages and supplies while maintaining cleanliness of service areas.
Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
Prepared salads, soups and sandwiches for customers.
Operated knives and other kitchen gadgets to prepare meats, vegetables and condiments for service.
Kept kitchen, counter and dining areas cleaned and sanitized.
Prepared recipe ingredients by washing, peeling, cutting and measuring.
Replenished serving stations with fresh food and cleaned up spills.
Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
Handled over 100 customer requests in rapid succession per day

Crew Member

Burger King

Coopersville, MI

08.2020 - 10.2020

Took orders, prepared meals and collected payments.
Endorsed products by making recommendations and promoting specials, increasing daily sales.
Accurately operated cash register to process customer payments.
Replenished condiments, beverages and supplies while maintaining cleanliness of service areas.
Kept drawer balanced by accurately processing cash, credit and debit payments.
Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
Documented customer orders and conveyed special requests to kitchen staff.
Collaborated with team members to complete orders.
Became familiar with products to answer questions and make suggestions.
Supported great dining and meal experiences for guests.
Worked front counter, drive-thru and other areas.
Worked well with teammates and accepted coaching from management team.
Assisted other team members to achieve goals.
Provided excellent customer service by greeting customers and meeting quality expectations.
Fulfilled anywhere between 10-50 customer orders per hour.

Summary

Overview

Work History

Manager

Crew Member

Crew Member

Education

High School Diploma - General Studies

Skills

Work Availability

Timeline

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