Bridgette Davis
Remote Customer Service
Killeen,United States
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
7
7
years of professional experience
Work History
Remote CSR Inbound 1
Texas Utility Relief, Yardi
06.2022 - Current
- Resolved customer complaints and addressed emergency requests and needs.
- Investigated and resolved customer inquiries and complaints quickly.
- Documented and detailed calls and complaints using call center's CRM database.
- Asked fact-finding questions to determine customer needs and expectations and recommended specific products and solutions.
Remote CSR Inbound 1
Texas Mortgage Relief, Yardi
05.2021 - Current
- Maintained up-to-date knowledge of product and service changes.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Investigated and resolved customer inquiries and complaints quickly.
Remote QBO Payroll Specialist
Intuit
02.2021 - Current
- Coordinated resolution of payroll discrepancies.
- Maintained strict confidentiality of all payroll information and records.
- Audited timesheets and payroll records for accuracy.
- Provided customer service to employees regarding payroll inquiries and issues.
- As a payroll specialist responsible for managing all aspects of payroll and related taxes for a business or organization
- Create and maintain QuickBooks Online company data.
- Understand the account and company setup steps and maintain a general knowledge of the major areas of the QuickBooks Online application.
- Create and maintain QuickBooks Online users and set and maintain the appropriate access levels.
- Export periodic backups of the QuickBooks Online company data
- Intuit Seasonal
Turbo Tax Customer Fraud Specialist
Intuit
01.2021 - Current
- Answer inbound client calls timely, accurately, professionally and courteously
- Maintain required performance standards in quality, attendance, promptness and identifying client needs
- Assist in the resolution of client needs., This is a seasonal customer facing position providing Tax Support to TurboTax Customers
- Will help customers who are working on their tax return with both product/software inquiries, as well as with tax questions and calculations
- Will apply defined practices, procedures and company policies to troubleshoot and resolve product and tax support customer inquiries
- Will interact with customers utilizing strong written and verbal skills as well as deep customer empathy
- QuickBooks Expert Intuit Full Service Payroll.
- Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.
- Contacted customers directly to notify of fraudulent activity and minimize impacts.
Remote Intuit Payroll Specialist
Sykes
10.2020 - Current
- Currently working as QuickBooks Expert Intuit Full Service Payroll
- We provide a payroll service that automatically processes payroll calculations, payroll tax statements, year-end taxes, and more
- Many employers are required to withhold and pay income taxes on behalf of their employees
- We also file federal, state, and local taxes
- As a payroll service provider, we help employers meet filing deadlines and deposit requirements and streamline business operations.
- Verified and submitted timekeeping information for accurate and efficient payroll processing.
- Developed and implemented payroll procedures to streamline workflow.
Operations Call Center Supervisor
Teleperformance
01.2018 - 10.2020
- Established and oversaw performance targets for call center associates.
- Evaluated data to identify trends and determine customer service needs.
- Monitored call quality and provided individual constructive feedback to enhance performance and address areas in need of improvement.
- Resolved escalated customer issues promptly and professionally to maintain satisfaction.
- Recruited, trained and onboarded new agents, maintaining exceptional service standards.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
Amex Travel Care Professional
Teleperformance USA
11.2015 - 12.2017
- Maintained operational proficiency in coordinating both international and domestic travel accommodations for customers, arranging for airfare as well as hotel and rental car reservations.
- Assisted clients with flight changes and cancellations to minimize travel disruptions.
- Developed loyal clientele base due to excellent listening and research skills and keen understanding of travel budgets.
- Asked open-ended questions to better ascertain client needs and determine best international travel offerings.
Education
Bachelor of Science - Biblical Studies
Grand Canyon University
Phoenix, AZAssociate of Arts - Paralegal Studies
Philip's Junior College
Carson, CATravel/Ticketing Agent Certification
Cheap Tickets, Inc
Los Angeles, CACertification Travel Agent - Travel And Tourism
SER Travel Academy
Lawndale, CAHigh School Diploma -
Centennial High School
Compton, CASkills
- In-depth knowledge of International and Domestic travel services
- Inbound Customer Service
- Calm and Professional Under Pressure
- Understanding Customer Needs
- Kept informed of airline rules and regulations, tariffs, and other industry requirements
Additional Information
- Authorized to work in the US for any employer
Timeline
Remote CSR Inbound 1
Texas Utility Relief, Yardi
06.2022 - Current
Remote CSR Inbound 1
Texas Mortgage Relief, Yardi
05.2021 - Current
Remote QBO Payroll Specialist
Intuit
02.2021 - Current
Turbo Tax Customer Fraud Specialist
Intuit
01.2021 - Current
Remote Intuit Payroll Specialist
Sykes
10.2020 - Current
Operations Call Center Supervisor
Teleperformance
01.2018 - 10.2020
Amex Travel Care Professional
Teleperformance USA
11.2015 - 12.2017
Bachelor of Science - Biblical Studies
Grand Canyon University
Associate of Arts - Paralegal Studies
Philip's Junior College
Travel/Ticketing Agent Certification
Cheap Tickets, Inc
Certification Travel Agent - Travel And Tourism
SER Travel Academy
High School Diploma -
Centennial High School
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