Bridgette Diggs
St. Louis,United States
Summary
Dedicated HR Specialist with over 14 years of recruitment and staffing experience. Maintains professional appearance and demeanor and expertly completes assigned tasks focusing on quality. Dependable and quick-learning team player with effective communication and organization skills.
Overview
14
14
years of professional experience
Work History
HR Specialist
Veterans Canteen Service
St. Louis , MO
2014.01 - 2020.12
- Reviewed existing policies and procedures to make recommendations on new hire selections.
- Conducted workplace compliance training to reduce liability risks and operate effectively.
- Attended job fairs, college recruitment fairs and Veterans Hiring fairs to find eligible candidates to fill open positions.
- Reviewed and screened applicant resumes .
- Maintained work structure by updating job requirements and job descriptions for positions.
- Fielded employee inquiries related to insurance, pension plan, vacation, sick leave, and employee assistance.
- Improved customer service rankings by quickly resolving issues to improve overall satisfaction.
- Advocated for staff members and counsel supervisors to identify and resolve conflicts.
- Liaised between management and employees to deliver conflict resolution, alleviate problems, and interpret compensation and benefits policies.
HR Assistant
Veterans Canteen Service
St. Louis , MO
2010.01 - 2014.01
- Partnered with management team to coordinate on-boarding and off-boarding processes.
- Responded to inquiries by answering telephone calls, in-person questions, and emails.
- Documented human resources records and maintained confidentiality of sensitive personal information.
- Updated Human Resources Information System (HRIS) database, maintained data accuracy, and assisted with system changes.
- Coordinated and set up meeting materials, presentations, and audiovisual systems.
- Delivered friendly assistance to new hires throughout interviewing and hiring process.
- Administered compensation, benefits, and performance management systems under direction of supervisor.
- Answered and redirected incoming phone calls for office.
- Coordinated itineraries and scheduled appointments for human resources staff.
- Posted positions through approved recruitment channels.
- Prepared monthly, weekly, and daily logs using Microsoft Office Suite.
- Created and completed personnel action forms for hires, terminations, title changes, and promotions.
- Screened applicant resumes and coordinated both phone and in-person interviews.
Administrative Assistant
Veterans Canteen Service
Saint Louis , Missouri
2006.10 - 2010.01
- Answered multi-line phone system, routing calls, delivered messages to staff, and greeted visitors.
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Interacted with vendors, contractors, and professional services personnel to receive orders, direct activities, and communicate instructions.
- Generated reports and typed letters in Word and prepared PowerPoint presentations.
- Monitored supervisor's work calendar and scheduling appointments, meetings, and travel.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Supported efficient meetings by organizing spaces and materials, documenting discussions, and distributing meeting notes.
- Supported room reservations, agenda preparation, and calendar maintenance for programs, meetings, and events.
- Arranged rapid office equipment repair and maintenance with vendors.
Education
Human Resources Management
WGU Academy
OnlineBusiness Administration
Draughons Business College
St. Louis, MOHigh School Diploma -
Northwest High School
St. Louis, MO05.1981
Skills
- Office management
- Microsoft Suite
- Multi-line Telephone Systems
- Eligibility Determinations
- Employment Data Tracking
- Customer and client relations
- In-Person and Telephone Interviewing
- Open Enrollment
- Employee training and development
- Human resource laws
- Employee timesheet processing
- HR policies knowledge
- HRIS Applications
- Networking and Partnership Development
Timeline
HR Specialist
Veterans Canteen Service
2014.01 - 2020.12
HR Assistant
Veterans Canteen Service
2010.01 - 2014.01
Administrative Assistant
Veterans Canteen Service
2006.10 - 2010.01
Human Resources Management
WGU Academy
Business Administration
Draughons Business College
High School Diploma -
Northwest High School
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