Bridgette Garabato
Mooresville,NC
Summary
Proven to excel in high-pressure environments, I leveraged my exceptional customer service and first aid skills at PSA Airlines, enhancing passenger safety and satisfaction. My strong work ethic and adaptability have consistently improved team efficiency and fostered positive customer experiences, securing a track record of reliability and empathetic service in diverse roles.
Overview
23
23
years of professional experience
Work History
Flight Attendant
PSA Airlines
05.2014 - Current
- Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
- Handled medical emergencies calmly and competently following established protocols while liaising with the cockpit crew as needed.
- Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
- Participated in regular training sessions to stay current on industry trends, evolving company policies, safety procedures, and customer service strategies.
- Provided comfort to anxious travelers through active listening, empathy, and reassurance during turbulence or other flight challenges.
- Assisted unaccompanied minors throughout their journey by providing supervision and engaging them in age-appropriate activities or conversation.
- Coordinated with ground personnel, cabin crew and flight deck to resolve any issues or discrepancies in a timely manner, maintaining smooth operations.
- Assisted passengers with disabilities by providing wheelchairs and supporting throughout airport to provide excellent customer service.
- Increased customer loyalty through personalized interactions, promptly attending to concerns, and resolving issues professionally.
Waitress
Table31
09.2020 - 10.2022
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Collaborated with team members to consistently provide efficient service during peak hours.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
- Used cash registers and credit card machines to cash out customers.
Customer Service Representative
Sun Medical LTD
09.2007 - 05.2014
- Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.
- Expanded knowledge on medical terminology and insurance policies through continuous learning initiatives, enhancing accuracy in communication with clients.
- Maintained accurate records of customer interactions, ensuring proper documentation within the company''s database.
- Developed strong relationships with clients by providing empathetic support and understanding during challenging health situations.
- Gathered information, assessed and fulfilled callers' needs and educated on important policies and procedures.
- Investigated and resolved accounting, service and delivery concerns.
- Promoted a positive work environment through active participation in team meetings and contributing ideas for organizational success.
- Facilitated smooth communication between patients, insurance companies, and medical staff for seamless coordination of care.
Sales Associate
CAPT. Party
06.2001 - 01.2014
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
- Increased sales revenue through effective product recommendations tailored to individual customers.
- Handled customer complaints with empathy and patience, resolving issues to maintain positive store reputation.
- Managed efficient cash register operations.
Education
No Degree - Business
National Business College
Salem, VANo Degree - General Studies/Business/Graphic Design
Virginia Western Community College
RoanokeSkills
- Exceptional Customer Service
- Strong Work Ethic
- Reliability and punctuality
- Empathetic
- Detail Oriented
- Hospitality service expertise
- Positive and professional
- Conflict Resolution
- Verbal and written communication
- Company policy adherence
Timeline
Waitress
Table31
09.2020 - 10.2022
Flight Attendant
PSA Airlines
05.2014 - Current
Customer Service Representative
Sun Medical LTD
09.2007 - 05.2014
Sales Associate
CAPT. Party
06.2001 - 01.2014
No Degree - Business
National Business College
No Degree - General Studies/Business/Graphic Design
Virginia Western Community College
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