Bridgette Grady
Hartford,WI
Summary
- Professional manages multiple tasks, utilizes electronic medical record systems, and provides excellent customer service to patients and staff. Adheres to medical records policies and procedures to comply with HIPAA regulations. Track record of effectively troubleshooting issues and maintaining patient confidentiality.
Overview
21
21
years of professional experience
Work History
Release of Information Specialist|||
Verisma
02.2022 - Current
- Reduced errors in released records by thoroughly reviewing documentation before submitting
- Promoted patient privacy rights by educating staff members on best practices for handling sensitive information appropriately during the release process.
- Streamlined workflows within the department by introducing digital tools that reduced manual tasks involved in processing requests for information release.
- Decreased turnaround time for record requests by prioritizing tasks and utilizing organizational skills.
- Supported colleagues during peak periods or absences by taking on additional workload when needed, demonstrating teamwork and flexibility.
Home Care Provider
Self Employed
03.2019 - 01.2022
- Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships.
- Assisted patients with self-administered medications.
- Developed strong rapport with patients and families, fostering trust and open communication channels for better care coordination.
- Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
- Provided transportation and appointments management.
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
- Developed individual care plans for clients based on specific needs.
Lead Waitress
Cracker Barrell Old Country Store
02.2014 - 11.2019
- Collaborated with kitchen staff to ensure timely delivery of food orders, enhancing the overall dining experience.
- Handled cash transactions accurately and responsibly when required.
- Stepped into various roles within the restaurant as needed, showcasing adaptability and team player mindset.
- Completed closing duties efficiently after each shift to prepare the restaurant for next day operations.
- Managed difficult customer situations with tact and professionalism, working towards satisfactory resolutions for all parties involved.
- Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to patrons.
Resident Care Aide
Pardi Willie Homes Of Oconomowoc
01.2004 - 11.2013
- Managed challenging behaviors using positive reinforcement strategies, de-escalation techniques, and redirection when necessary.
- Coordinated transportation services for medical appointments or recreational outings as needed for the individuals under my care.
- Worked closely with the interdisciplinary team to assess the effectiveness of care plans making adjustments as needed based on feedback from all parties involved.
- Assisted clients with daily living activities, enhancing their independence and wellbeing.
- Facilitated social engagement for clients by organizing outings and activities tailored to their interests.
- Implemented crisis intervention protocols when required ensuring safety for both the individual being served along with staff members.
- Communicated effectively with client families to keep them informed about progress and any concerns that arose.
- Developed individualized care plans to address each client''s unique needs and preferences.
Education
Associate Of Business Administration - Business Administration
American InterContinental University
Schaumburg, IL11.2021
Skills
- HIPAA Compliance
- Customer Service
- Problem-Solving
- Multitasking
- Excellent Communication
- Organizational Skills
- Task Prioritization
- EMR Systems
- Medical Release of Information ROI processes
Timeline
Release of Information Specialist|||
Verisma
02.2022 - Current
Home Care Provider
Self Employed
03.2019 - 01.2022
Lead Waitress
Cracker Barrell Old Country Store
02.2014 - 11.2019
Resident Care Aide
Pardi Willie Homes Of Oconomowoc
01.2004 - 11.2013
Associate Of Business Administration - Business Administration
American InterContinental University
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