Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Hi, I’m

Bridgette Harper-Reid

Holly Springs,NC

Summary

Dynamic leader with a proven track record at Durham Public Schools, enhancing team performance and customer satisfaction through effective staff management and operations optimization. Skilled in business development and conflict resolution, I excel in fostering team collaboration and driving revenue growth. Expertise in MS Office and employee development ensures operational excellence and efficiency.


Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

26
years of professional experience
1
Certification

Work History

School Nutrition Services

Durham Public Schools
08.2006 - Current

Job overview

  • Managed and motivated employees to be productive and engaged in work.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Onboarded new employees with training and new hire documentation.
  • Cross-trained existing employees to maximize team agility and performance.
  • Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
  • Improved safety procedures to create safe working conditions for workers.
  • Planned and budgeted accurately to provide business with resources needed to operate smoothly.
  • Launched new products and services with thorough market research, leading to increased revenue growth.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Established team priorities, maintained schedules and monitored performance.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Accomplished multiple tasks within established timeframes.

Lowes Foods

Deli Clerk, Frozen Food Manager
05.1999 - 01.2008

Job overview

  • Greeted customers at counter to fulfill requests and answer questions.
  • Precisely measured, weighed, sliced, and packaged deli products according to customer requests while minimizing waste.
  • Maintained a safe working environment by adhering to food safety guidelines and promptly addressing any hazards.
  • Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
  • Improved workflow efficiency by effectively multitasking, prioritizing tasks, and communicating with team members.
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices.
  • Provided an enjoyable shopping experience for customers by engaging in friendly conversations while efficiently preparing their orders.
  • Developed strong rapport with customers by offering personalized service, answering questions, and making recommendations based on preferences.
  • Assisted in training new employees on proper deli procedures, ensuring consistent quality across the team.
  • Enhanced customer satisfaction with timely product restocking and maintaining organized freezer displays.
  • Assisted in budget development for the department, monitoring spending patterns to maintain financial targets.
  • Addressed any maintenance issues within the department promptly, ensuring proper functioning of equipment.
  • Managed loss prevention efforts, reducing waste and improving profitability.
  • Provided exceptional customer service through prompt assistance, addressing concerns, and offering recommendations on frozen food selections.
  • Maintained cleanliness standards throughout the department, ensuring compliance with health regulations.
  • Oversaw quality control processes to ensure products met safety standards and adhered to company guidelines.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.

Burger King

Fast Food Worker
01.1998 - 03.1999

Job overview

  • Greeted customers promptly and took orders to keep flow of traffic moving.
  • Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
  • Followed food safety procedures outlined in company policies and health and sanitation regulations to prevent food borne illness.
  • Collaborated with team members to quickly fill large orders and serve large parties.
  • Maintained cleanliness and organization of the dining area, ensuring a pleasant atmosphere for customers.
  • Performed food preparation responsibilities to meet franchise standards for quantities, speed, and packaging.
  • Enhanced customer satisfaction by providing efficient and friendly service in a fast-paced environment.
  • Contributed to maintaining a positive work environment by fostering effective communication among team members.

Education

The Art Institute of Raleigh-Durham
Durham, NC

Associate of Science from Culinary Arts
09.2014

University Overview

  • Honor Roll [Every Term and 2013-2014]
  • [3.80] GPA
  • summa cum laude graduate

North Carolina Central University
Durham, NC

BBA from Business Administration And Management
05.2004

University Overview

  • Dean's List [1st Semester and 2000]
  • Dean's List [2nd Semester and 2002]


  • Honor Roll [1st Semester and 2000]
  • [National Honor's Society] Member

Skills

  • Team Leadership
  • Time Management
  • Verbal and written communication
  • Complex Problem-Solving
  • Staff Management
  • Operations Management
  • Staff Development
  • Project Management
  • Policy Implementation
  • Schedule Preparation
  • Performance Evaluations
  • Business Administration
  • Business Planning
  • Product Management
  • Financial Management
  • Teamwork and Collaboration
  • Customer Service
  • Decision-Making
  • Computer Skills
  • Work Planning and Prioritization
  • Managing Operations and Efficiency
  • Staff Training
  • Negotiation and Conflict Resolution
  • MS Office
  • Good Judgment
  • Employee Development
  • Cost Control
  • Emergency Response
  • Preventive Maintenance
  • Budget Management
  • Performance reviewing
  • Administration and Reporting
  • Documentation And Reporting
  • Goal Setting
  • Employee Coaching and Mentoring
  • Training and Development
  • Budget Control
  • Business Development

Accomplishments

Accomplishments
  • Supervised team of [6 or more] staff members.
  • Resolved product issue through consumer testing.
  • Collaborated with team of [4 students] in the development of [School Based Recipe]. I helped with the Junior Chef Competition which they won and went on to Regional Junior Chef Competition and won as well! I also helped with then decided to test there recipe out and made it for all schools that were associated with Durham Public Schools which was over 45 schools (Elementary, Middle and High Schools)
  • I also cooking scratch made foods during the summer through School Nutrition for the Hub Farm to get the kids to try new things and to see what will work on our menu for the school year.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Documented and resolved [ Menu Issues] which led to us trying to create a new menu and menu items the kids want to see and be willing to eat out of the cafeteria.
  • I am also apart of the Innovation Team which includes managers and students were we create menus and put menu items on our menus that the kids would like to eat.
  • I am also working with the group of people on the mayors challenge with introducing plant based meals in the schools cafeterias.

Certification

  • [ServeSafe Certificate] Training - [For 5 years]
  • Perfect Attendance Certificate
  • Accident Free Zone at Northern High School Cafeteria
  • All the trainings that are required by Durham Public Schools

Timeline

Durham Public Schools
School Nutrition Services
08.2006 - Current
Deli Clerk, Frozen Food Manager
Lowes Foods
05.1999 - 01.2008
Fast Food Worker
Burger King
01.1998 - 03.1999
The Art Institute of Raleigh-Durham
Associate of Science from Culinary Arts
North Carolina Central University
BBA from Business Administration And Management

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Bridgette Harper-Reid