Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Bridgette Heads

Tacoma

Summary

Dynamic professional with extensive experience at CareerTeam as a Worksource Navigator, excelling in workshop facilitation and resource navigation. Proven ability to empower clients through effective job search techniques and personalized action plans, fostering workforce readiness and achieving significant client success in career transitions. Strong communicator dedicated to client advocacy and support.

Overview

9
9
years of professional experience

Work History

Worksource Navigator

CareerTeam
Tacoma
09.2022 - 09.2025
  • Assisted clients in identifying career goals and developing actionable plans.
  • Provided guidance on resume writing and job application techniques.
  • Conducted workshops on interview skills and professional networking strategies.
  • Utilized career assessment tools to evaluate client skills and interests.
  • Maintained accurate records of client interactions and progress in databases.
  • Coordinated refferals between community organizations providing additional support services.
  • Supported clients have experienced displacement due to economic restructuring or natural disasters.
  • Assisted clients with developing action plans to identify and achieve career goals.
  • Provided guidance and resources to job seekers in navigating their career paths.

Administrative Assistant

REACH Center
Tacoma
03.2019 - 06.2025
  • Coordinated office operations to ensure efficient workflow and support team activities.
  • Collaborated with various departments to improve communication and streamline processes.
  • Provided customer service support by addressing inquiries and assisting visitors promptly.
  • Answered phone calls and emails to provide information, resulting in effective business correspondence.
  • Entered data into spreadsheets using Microsoft Excel or other similar programs.
  • Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
  • Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
  • Provided administrative support to the executive team, including scheduling meetings and managing calendars.
  • Managed database systems containing customer contact information.
  • Scheduled appointments between clients and customers and internal staff members.
  • Ensured efficient operation of office equipment such as printers, copiers and fax machines.
  • Coordinated mailings including sorting mail, preparing packages for shipping via courier service or postal service.
  • Directed customer inquiries to appropriate department personnel.
  • Updated contact lists regularly when changes occur in employee status or contact information.
  • Assisted with the planning of special events by arranging catering services, securing venues and ordering promotional materials.
  • Facilitated communication between different departments within the organization.

Housing Navigator

REACH Center
Tacoma
06.2020 - 09.2022
  • Guided clients through resource navigation and support services.
  • Maintained accurate records of client interactions and services provided.
  • Developed individualized action plans for client goals and needs.
  • Facilitated workshops to educate clients on available resources and programs.
  • Advocated for clients' needs within various service systems and agencies.
  • Educated clients about available resources within the community related to housing, employment, health care, legal aid.
  • Actively listened to clients in order to identify their needs and provide effective solutions.
  • Connected clients with local organizations that can provide additional assistance or specialized services if necessary.
  • Maintained high level of professionalism and calmness with personnel, even in high-stress situations.
  • Conducted intake assessments with new clients to determine eligibility for services and develop appropriate action plans.
  • Participated in team meetings to discuss complex cases and review treatment plans.
  • Attended trainings or seminars related to professional development opportunities.
  • Actively participated in outreach activities within the community aimed at raising awareness of available programs and services offered by the organization.
  • Maintained current knowledge of relevant laws, regulations pertaining to the field of social work, navigation.
  • Collaborated with other professionals such as social workers, case managers, medical staff. to coordinate care for clients.
  • Developed individualized service plans for clients based on their needs, preferences, and goals.
  • Assisted in developing strategies to address barriers that impede a client's progress towards achieving self-sufficiency goals.

Student Worker

Tacoma Community College
Tacoma
11.2016 - 06.2020
  • Managed office communications, including emails and inquiries from students and staff.
  • Assisted students with enrollment procedures and course registration processes.
  • Trained new student workers on office procedures and customer service standards.
  • Followed instructions from management to complete tasks according to exact specifications.
  • Answered office phone to direct inquiries to appropriate individuals.
  • Provided support to faculty with administrative tasks such as filing, photocopying, and mail distribution.
  • Collaborated closely with team members to achieve project objectives and meet deadlines.
  • Coordinated with other staff members for successful implementation of special projects undertaken by the university.
  • Collaborated with other departments to ensure smooth operations of the institution.

Education

Bachelor of Arts -

Evergreen State College
Olympia, WA
09-2021

Human Service

Tacoma Community College
Tacoma, WA
03-2019

Skills

  • Workshop facilitation
  • Team collaboration
  • Communication skills
  • Data entry
  • Organizational skills
  • Resource navigation
  • Job search techniques
  • Financial aid advising
  • Workforce readiness

References

References available upon request.

Timeline

Worksource Navigator

CareerTeam
09.2022 - 09.2025

Housing Navigator

REACH Center
06.2020 - 09.2022

Administrative Assistant

REACH Center
03.2019 - 06.2025

Student Worker

Tacoma Community College
11.2016 - 06.2020

Bachelor of Arts -

Evergreen State College

Human Service

Tacoma Community College

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