Bridgette Henson
Jacksonville
Summary
Dynamic professional with a proven track record at Tax Defense Network, excelling in sales coaching and KPI tracking. Adept at fostering team collaboration and driving performance, consistently surpassing sales goals by 150%. Passionate about creative problem-solving and effective communication, dedicated to enhancing customer relationships and achieving outstanding results.
Overview
12
12
years of professional experience
Work History
Substitute Teacher, K-12
ESS
Jacksonville
01.2024 - Current
- Delivered engaging lessons to diverse K-12 student groups across multiple subjects.
- Collaborated with permanent teachers to implement lesson plans and instructional strategies.
- Adapted teaching methods to accommodate different learning styles and needs.
- Monitored classrooms, ensuring that all students were safe and adhering to school rules.
- Provided feedback to teachers on student behavior and performance in the classroom.
- Assisted with classroom instruction, following lesson plans and providing additional support to students.
- Collaborated with other staff members to ensure a positive learning environment for students.
- Created an atmosphere conducive to learning by displaying enthusiasm for teaching subjects.
Call Center Sales Coach
Tax Defense Network
Jacksonville
09.2021 - 10.2022
- Conducted regular performance reviews, set clear goals, and delivered targeted coaching based on data-driven insights.
- Oversaw daily CRM tracking, pipeline reporting, and performance metrics to identify coaching opportunities and drive revenue goals.
- Consistently coached associates to exceed KPIs (weekly calls, emails, demos, and conversions).
- Managed inbound and outbound customer engagement to grow sales.
- Performance Coaching
Sales Call Center Rep
Tax Defense Network Inc.
Jacksonville
09.2021 - 01.2022
- High-Velocity Calling & Outreach
- Utilized CRM to track customer interactions
- Engaged prospects, qualified leads, and collaborated with cross-department partners to convert opportunities to meet or exceed monthly sales goals.
- Goal-Based Selling & KPI Achievement
- Consistently exceeded quota by 150%
- Assisted clients with tax-related inquiries and provided accurate information.
Customer Service Representative
UnitedHealth Group
Jacksonville
11.2013 - 09.2018
- Assisted customers with inquiries and resolved issues promptly.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Developed strong customer relationships to encourage repeat business.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Identified opportunities for upselling additional products or services based on customer needs.
Education
Associate of Arts - Business Administration
Florida State College
Jacksonville, Florida, FLSkills
- MS Office (Excel, Word, PowerPoint)
- KPI tracking and reporting
- Sales coaching
- Sales metrics reporting
- Customer relationship management
- Goal setting
- Team collaboration
- Effective communication
- Creative problem solving
References
References available upon request.
Timeline
Substitute Teacher, K-12
ESS
01.2024 - Current
Sales Call Center Rep
Tax Defense Network Inc.
09.2021 - 01.2022
Call Center Sales Coach
Tax Defense Network
09.2021 - 10.2022
Customer Service Representative
UnitedHealth Group
11.2013 - 09.2018
Associate of Arts - Business Administration
Florida State College