Bridgette Johnson
Memphis,TN
Summary
Dynamic and performance-driven business professional with high integrity, strong work ethic and great leadership skills. Meticulous and resourceful Business Manager with proven success leading productive teams, controlling budgets, networking to drive growth initiatives and marketing to maximize brand outreach.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Director of Operations
Allied Universal Security Services
Memphis, TN
04.2013 - 01.2024
- Set goals and expectations for direct reports using performance review process, holding staff accountable.
- Implemented systems for monitoring employee attendance, scheduling, payroll.
- Organized and oversaw work schedules of departmental managers.
- Assessed reports and adjusted workflows to realign with targets.
- Enhanced customer service and satisfaction through policy and procedural changes.
- Successfully improved employment turnover through creating incentive and training programs.
- Reviewed contracts with vendors to ensure compliance with regulations and terms and conditions.
- Delegated work to staff, setting priorities and goals.
- Recognized employees for demonstrating excellent service resulting in increased company morale.
- Communicated clear and consistent messages regarding departmental goals to produce desired results.
- Worked with management team to develop operational goals aligned with business strategy.
- Developed and maintained client relationships to grow business and improve account retention.
Education
BBA - Accounting And Business Management
University of Memphis
Memphis, TN12-2016
Skills
- Leadership Training
- Process Improvement
- Strategic Planning and Execution
- Operations Oversight
- Performance Analysis
- KPI Tracking
- Schedule Management
- Teamwork and Collaboration
- Decision-Making
Certification
Armed Security License
CPI Ceritified
Accomplishments
Promoted from Account Manager to Client Manager - 2022
Promoted from Client Manager to Director of Operations - 2023
References
References available upon request.
Timeline
Director of Operations
Allied Universal Security Services
04.2013 - 01.2024
BBA - Accounting And Business Management
University of Memphis
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