Bridgette Jones
Fort Worth
Summary
Experienced healthcare professional with a strong focus on organization and patient care. Advocate for patients and provide education for their well-being. Skilled in efficiently managing busy offices and maintaining professionalism in high-pressure situations. Extensive background in customer service within the healthcare industry, including nursing facilities, front desk operations, assisted living facilities, call centers, and remote work. Collaborative team player with a positive demeanor, adept at building rapport with clients. Motivated to ensure customer satisfaction and contribute to company success. Specialize in optimizing quality, speed, and processes. Highly articulate, energetic, and results-oriented with a genuine passion for developing relationships, cultivating partnerships, and driving business growth.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Care Partner
Harborchase of Southlake
02.2023 - 06.2024
- Assisted elderly dementia patients with morning Activities of Daily Living (ADLs) during shifts from 2-10 pm and 6 am-2 pm
- Worked collaboratively with a multi-disciplinary staff to enhance patient care and response times
- Worked front desk some weekends when needed. (Answer calls, Greet family members and service workers etc..)
- Built strong, trusting relationships with patients to ensure smooth, quality care
- Maintained confidential patient, employee and company information in compliance with company policies and regulatory requirements.
- Trained staff on operating procedures and company services.
- Implemented and developed customer service training processes.
- Investigated and resolved customer inquiries and complaints quickly.
- Completed data entry and filing to keep records updated for easy retrieval.
- Completed all tasks in compliance with company policies and procedures.
- Scheduled, coordinated and confirmed appointments and meetings.
COVID-19 Case Investigator
TEKsystems
02.2020 - 01.2021
- Company Overview: Contact tracing for infectious diseases, like COVID-19, is vital to identify and assist individuals, including household contacts, who may have been exposed by close contact with an infected person
- Contact tracing for infectious diseases, like COVID-19, is vital to identify and assist individuals, including household contacts, who may have been exposed by close contact with an infected person
- This method has been a core disease control strategy employed by public health departments for decades and continues to be a crucial tactic in curbing the spread of COVID-19
- Regrettably, job layoffs have occurred as these operations wound down with the decrease in COVID-19 cases
- Contact tracing for infectious diseases, like COVID-19, is vital to identify and assist individuals, including household contacts, who may have been exposed by close contact with an infected person
- Documented findings and prepared detailed reports.
- Carefully documented statements, observations, and evidentiary materials.
- Collected, analyzed and interpreted information, documentation, and physical evidence associated with investigations.
- Conducted interviews with witnesses and clients.
- Adaptable individual with exceptional interpersonal skills and talent for building relationships. Known for delivering outstanding service and enhancing client satisfaction. Focused on fostering positive interactions and creating collaborative environment.
- Worked effectively in fast-paced environments.
- Passionate about learning and committed to continual improvement.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
Education
High school diploma -
Oscar Dean Wyatt Highschool
Fort Worth, TX06.2013
Skills
- Dementia Care
- Memory Care
- Alzheimer's Care
- Patience
- Problem-Solving
- Adaptability
- Verbal Communication
- Written Communication
- Active Listening
- Empathy
- Conflict Resolution
- Proficiency in Microsoft Office Suite
- Proficiency in Google Workspace
- Basic Troubleshooting
- Data Entry
- Social Media Management
- Basic Coding
- Customer Service
- Communication
- Teamwork
- Time Management
- Attention to Detail
- Organization
- Punctuality
- Learning Agility
- Scheduling
- Complaint resolution
- Call escalation
- Computer proficiency
- Call center operations
- Typing [40] wpm
- Filing
- Multitasking and organization
- Data entry
- Customer service
- Call center experience
- Calendaring
- Inbound and outbound calling
- Reading comprehension
- Report preparation
- Call center procedures
- Multi-line phone talent
Cover Letter
With 10 years of professional experience, most recently as a Care Assistant, I am confident I can contribute to your organization's success. Throughout my career as a Care Assistant, I have developed various skills and experiences that have prepared me for new challenges and responsibilities. My role as a Care Assistant required me to effectively communicate with patients, their families, and healthcare professionals. Critical thinking has been integral to my daily responsibilities as a Care Assistant. I am skilled in assessing patients' conditions, identifying potential issues, and implementing appropriate interventions. Decision-making has been a crucial aspect of my role, requiring me to make timely and informed choices in fast-paced environments. In addition, to my strengths in communication, critical thinking, and decision-making, I am a dedicated and compassionate individual, committed to providing exceptional care to those in need. I am a quick learner with strong problem-solving skills that enable me to adapt to new environments effectively. I would appreciate the opportunity to discuss further how my experience and skills align with your organization's needs.
Certification
- Food Handler's Permit/License- County or city public health departments.
Timeline
Care Partner
Harborchase of Southlake
02.2023 - 06.2024
COVID-19 Case Investigator
TEKsystems
02.2020 - 01.2021
High school diploma -
Oscar Dean Wyatt Highschool
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