Bridgette Kahana'oi
Waianae
Summary
Dynamic Operations Manager with a proven track record at the United States Veterans Initiative, achieving over $5M in annual grant renewals. Skilled in crisis prevention and leadership development, I excel in enhancing operational efficiency and compliance while fostering high-performance teams. Committed to excellence in financial management and program oversight.
Overview
26
26
years of professional experience
Work History
Operations Manager
United States Veterans Initiative
Waianae
07.2022 - Current
- Executed grant management, including researching, preparing, and submitting applications and renewals.
- Ensured compliance with program and financial regulations through timely billing and reporting.
- Managed State, Private Foundation, EFSP, and VA grant billings and payment requests.
- Utilized grant databases such as Sams.gov, eCommons, Grants.gov, and others for effective tracking.
- Coordinated recruitment, training, evaluation, and supervision of staff to maintain high performance.
- Oversaw accounts payable and receivable processes to ensure accurate financial management.
- Submitted Quarterly Financial Reports in partnership with Budget Analyst for transparency.
- Achieved $1.7M award for Outreach from Hawaii COC; renewed grants exceeding $5M annually.
Guest Services Manager
Institute For Human Services
Honolulu
09.2007 - 06.2022
- Managed daily operations for six sites, providing oversight for additional locations as needed.
- Supervised up to 60 frontline employees across various departments including housekeeping and guest services.
- Handled property management tasks: leases, rent collection, evictions, and resident complaints.
- Directed fleet management activities, including servicing, scheduling, and safety training for drivers.
- Conducted data analysis and reporting to inform operational decisions.
- Oversaw human resources functions, including hiring, onboarding, and employee evaluations.
- Ensured excellent customer service by addressing guest complaints and fostering a welcoming environment.
- Developed policies and procedures to enhance efficiency and compliance.
Owner
Westside Recovery Services
Waianae
01.2000 - 01.2022
- Established five new sites within first five years of operation.
- Managed daily operations of six women's halfway houses for substance abuse recovery.
- Oversaw scheduling and stipend distribution to ensure compliance.
- Directed human resources functions, including hiring, onboarding, and performance evaluations.
- Monitored budgets and assessed financial health of each site.
- Managed quality assurance initiatives, analyzing processes to enhance productivity.
- Authored and revised policies and procedures to reflect best practices.
- Led project management efforts for site establishment and setup.
Education
Master's - Business Administration
UNIVERSITY OF PHOENIX
Honolulu, HI08.2014
Bachelors - Fine Arts
UNIVERSITY OF HAWAII
Honolulu, HI05.2006
Associates Degree - Liberal Arts
WINDWARD COMM. COLLEGE
Kaneohe, HI05.2003
Skills
- Crisis prevention techniques
- CPR and first aid
- AED operation
- OSHA compliance
- Workplace safety protocols
- Suicide prevention strategies
- Leadership development
- Child passenger safety
- Food service standards
- Fitness coaching
- RIPPED instruction
- RUMBLE training
Personal Information
Work Permit: Authorized to work in the US for any employer
References
- Jerry Coffee, Clinical Director, 808-499-7340
- Reginald Brown, Case Manager, 808-489-0995
- Kanui Bell, Director of Strategy, 808-726-7585
Vaccination Status
- Fully Vaccinated for COVID 19
- Fully Vaccinated for HEPB
Skills Certifications Licenses
- Certified Crisis Prevention Instructor for CPI 2008-present
- CPR, First Aid and AED instructor; 2007-2014
- Osha Training Workplace Safety Certificate; 2012
- ASIST Suicide Prevention Training Certificate; 2011, 2015
- Supervisor Development Certificate from Hawaii Employers Counsel; 2007
- NHTSA National Child Passenger Safety Certified Technician; 2015-2017
- Food Service Training Certificate; 2013-present
- Certified R.I.P.P.E.D. and RUMBLE fitness Instructor 2014-present
Timeline
Operations Manager
United States Veterans Initiative
07.2022 - Current
Guest Services Manager
Institute For Human Services
09.2007 - 06.2022
Owner
Westside Recovery Services
01.2000 - 01.2022
Master's - Business Administration
UNIVERSITY OF PHOENIX
Bachelors - Fine Arts
UNIVERSITY OF HAWAII
Associates Degree - Liberal Arts
WINDWARD COMM. COLLEGE