Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Bridgette Lynn

Bloomsburg,PA

Summary

Experienced Electronic Health Record Analyst with expertise in supporting Epic MyChart and EpicCare Link Web Applications. Skilled in collaborating within agile development teams to deliver high-quality, timely results. Strong communicator with the ability to manage sensitive information with discretion and professionalism. Committed to continuous learning and staying current with emerging technologies.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Electronic Health Records Analyst II

Geisinger
04.2022 - Current
  • Monitor network/web server activity for security breaches using intrusion detection techniques.
  • Manage file systems and ensure production, reporting, and disaster recovery environment availability.
  • Oversee application deployment platforms for both production and non-production needs.
  • Install and maintain administrative/monitoring tools to ensure Epic system performance and availability.
  • Monitor system performance, apply metrics, and troubleshoot issues as they arise.
  • Configure and troubleshoot third-party software and peripherals integrated with Epic.
  • Apply platform and Epic updates, managing web server components in production and non-production.
  • Respond to after-hours technical issues to minimize disruptions.
  • Participate in capacity planning to ensure sufficient system resources.
  • Collaborate with technical teams and Epic representatives for proactive support.
  • Manage change control for all planned application and technical activities.
  • Maintain and test business continuity processes for system reliability during outages.

Service Desk Analyst Associate

Geisinger
05.2021 - 04.2022
  • Provide telephone, email, and web support across the enterprise health system.
  • Resolve issues using documented solutions or workarounds for first-touch resolution.
  • Administer password resets for systems with access to patient information.
  • Manage critical incidents, maintaining a calm presence and following established protocols.

Administrative Secretary

Geisinger
02.2019 - 05.2021
  • Document workflows, processes, and data for 1,900+ ASPs in Epic Site Order Maintenance.
  • Monitor and complete Epic Production Cadence requests in ServiceNow promptly.
  • Maintain documentation, spreadsheets, and master files for procedures.
  • Build and maintain relationships with departments, end-users, and staff.
  • Managed scheduling for over 7 direct report meetings.

Certified Nursing Assistant

The Gardens at Millville
05.2015 - 01.2020
  • Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
  • Assisted patients with daily living activities for enhanced comfort and well-being.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
  • Enhanced team efficiency by promptly responding to call lights and reporting changes in patient condition to nurses.
  • Conducted regular rounds to monitor patients'' physical and mental status throughout shifts.

88M

Pennsylvania Army National Guard
12.2013 - 12.2019
  • Increased unit cohesion by fostering a positive work environment through clear communication and teamwork among peers.
  • Reduced accidents by enforcing high standards for personnel conduct during vehicle operation and loading/unloading procedures.
  • Achieved superior customer satisfaction ratings within the motor pool operations from internal units requesting support services.
  • Dropped and hooked trailers and changed the configuration of equipment.
  • Boosted operational readiness by ensuring all required equipment was secured properly on vehicles before departure.
  • Streamlined logistics operations by effectively coordinating the movement of personnel, equipment, and supplies.

Emergency Room Unit Desk Clerk

Geisinger
11.2013 - 12.2015
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Maintained a clean and organized front desk area, ensuring a welcoming atmosphere for guests.
  • Checked in and out designated equipment, keys, and supplies.
  • Provided stellar customer service even during high-traffic periods, maintaining composure and professionalism under pressure.
  • Demonstrated strong multitasking abilities in handling multiple duties simultaneously without sacrificing quality or attention to detail.
  • Assisted in training new desk clerks to uphold company standards and provide exceptional customer service.

Education

Bachelor of Science - Information Technology

Liberty University
Lynchburg, VA
10-2025

Associate of Applied Science - Information Technology Support

Miller Motte Technical College
Wilmington, NC
10-2020

High School Diploma -

Columbia Montour Area Vocational Technical School
Bloomsburg, PA
06-2013

Skills

  • Advanced knowledge of Microsoft office suite
  • Advanced knowledge of PingID, Cisco AnyConnect, Citrix, VPN, Tap2Care
  • ServiceNow, Kuiper, Epic Enviroments
  • Excellent communication
  • Decision-making
  • Teamwork and collaboration
  • Friendly, positive attitude
  • Problem-solving
  • Compliance monitoring

Certification

  • EpicCare Link 789011770
  • Epic MyChart 753787591
  • Basic Life Support Certification (BLS)
  • Certified Nursing Assistant (CNA)
  • CPR/AED Certification

Timeline

Electronic Health Records Analyst II

Geisinger
04.2022 - Current

Service Desk Analyst Associate

Geisinger
05.2021 - 04.2022

Administrative Secretary

Geisinger
02.2019 - 05.2021

Certified Nursing Assistant

The Gardens at Millville
05.2015 - 01.2020

88M

Pennsylvania Army National Guard
12.2013 - 12.2019

Emergency Room Unit Desk Clerk

Geisinger
11.2013 - 12.2015

Bachelor of Science - Information Technology

Liberty University

Associate of Applied Science - Information Technology Support

Miller Motte Technical College

High School Diploma -

Columbia Montour Area Vocational Technical School

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Bridgette Lynn