Bridgette Mabe

Was tasked with working on insurance claims, helped patients with billing claims and balances, reviewed mail, worked on intake/outake input for the hospital patients, worked with EMR systems as well as Excel and Adobe, recieved/answered phone calls to better help patients with claims.

• Facilitated regular staff meetings to ensure clear communication of organizational goals, updates, and priorities.
• Promoted a positive workplace environment by modeling professionalism and fostering open communication among team members.
• Maximized productivity with efficient scheduling, task delegation, and time management strategies.

Performed front desk duties such as answering phone calls, scheduling patient appointments, checking patients in/out of office, charting, taking payments, &using EMR systems. Back office duties included performing injections on neuropathy patients and providing electroshock therapy. Also rooming patients and charting as requested by provider.

• Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
• Worked flexible schedule and extra shifts to meet business needs.
• Helped customers complete purchases, locate items and join reward programs.
• Restocked and organized merchandise in front lanes.
• Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
• Collected and authorized payments of guests.
• Worked closely with shift manager to solve problems and handle customer concerns.

• Sanitized, restocked and organized exam rooms and medical equipment.
• Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
• Called and faxed pharmacies to submit prescriptions and refills.
• Conducted preliminary patient evaluations measuring weight, temperature and blood pressure.
• Documented vital signs and health history for patients in clinic and hospital environments.
• Directed patients to exam rooms, fielded questions and prepared for physician examinations.
• Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
• Performed clerical duties, such as word processing, data entry, answering phones and filing.
• Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
• Oriented and trained new staff on proper procedures and policies.
• Performed Pulmonary Function Test (PFT) on patients.

• Created and prepared patient charts accurately for clinics and medical professionals.
• Gathered statistical information on patient admissions, discharges, births, deaths and treatments administered.
• Performed clerical duties, such as word processing, data entry, answering phones and filing.
• Collected histories, vitals and current complaints via patient interviews.
• Helped with collecting/processing urine samples.
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• Interacted respectfully with others to offer ideas, identify issues and provide assistance.
• Helped with administrative support by managing incoming calls, coordinating files and sorting mail.
• Interacted with customers by phone, email or in-person to provide information.
• Greeted incoming office visitors, answered questions and directed individuals to office locations.
• Helped patients fill out paperwork.