Summary
Overview
Work History
Education
Skills
Certification
Timeline
Barista
Bridgette Majors

Bridgette Majors

Oak Park,MI

Summary

Proven Medical Assistant with a strong background in patient care and office management, demonstrated at Dr. Fessaha Urology Clinic. Excelled in HIPAA compliance and customer service, enhancing patient satisfaction and streamlining processes. Skilled in phlebotomy and data entry, with a knack for fostering trust and efficiency in fast-paced environments. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level data entry position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Experienced Medical Assistant with extensive knowledge of medical regulations and policies. Offers strong dedication to informed patient care, administrative excellence and confidentiality. Highly motivated and committed Medical Assistant with proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring medical background and team-building skills to deadline-driven environment.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Medical Assistant

Dr. Fessaha Urology Clinic
02.2008 - 07.2011
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
  • Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
  • Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
  • Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
  • Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
  • Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
  • Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
  • Maintained strict adherence to infection control protocols by following proper sterilization techniques for medical equipment.
  • Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
  • Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
  • Administered medications and injections as prescribed, adhering strictly to protocols for patient safety.
  • Streamlined patient check-in process, reducing administrative burden for medical staff.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Completed EKGs and other tests based on patient presentation in office.

Phone Operator

EMERgency 24
09.2001 - 04.2003
  • Contributed to a positive work environment by supporting team members in handling difficult calls or resolving complex issues.
  • Enhanced customer satisfaction by efficiently handling incoming calls and addressing inquiries.
  • Maintained professionalism and courtesy while managing high call volumes during peak hours.
  • Pleasantly greeted all callers and asked how to be of assistance.
  • Managed emergency calls with professionalism and sensitivity, ensuring immediate response from appropriate personnel or authorities.
  • Managed multi-line phone system, expertly navigating between calls while maintaining a friendly demeanor.
  • Handled escalated customer concerns with empathy and tact, leading to satisfactory resolutions.
  • Collected and verified telephone numbers, addresses, and proper spelling of names.
  • Delivered exceptional service through active listening, clear communication, and professional etiquette on each call handled.
  • Responded to customer inquiries with patience and positivity to establish excellent first impression.
  • Addressed customer inquiries promptly, resulting in increased efficiency of overall call management process.

Teacher

KinderCare Learning Centers
04.1999 - 08.2001
  • Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
  • Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
  • Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
  • Maintained accurate records of student progress, attendance, and behavior to facilitate ongoing communication with parents about their child''s educational journey.

Sale Associate

Toys"R"Us
09.1996 - 08.1998


  • Demonstrated strong product knowledge, assisting customers in making informed buying decisions.
  • Maintained a clean and organized store environment for optimal shopping experiences.
  • Developed strong relationships with repeat customers, fostering loyalty through attentive service and genuine interactions.
  • Managed efficient cash register operations.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Used in-store system to locate inventory and place special orders for customers.
  • Monitored customers for signs of security concerns and escalated issues to management.
  • Recommended complementary purchases to customers, increasing revenue.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Collaborated with fellow associates to maintain an efficient workflow during peak hours and high-volume periods.
  • Assembled toys on display when required, showcasing proper assembly techniques for potential buyers.
  • Handled returns and exchanges with professionalism, adhering to company policies while maintaining positive customer relationships.
  • Processed transactions accurately and efficiently at the cash register, ensuring a seamless checkout experience for customers.

Education

Bachelor Of General Studies -

Oakland University
Rochester, MI

Associate Of General Studies -

Oakland Community College
Bloomfield Hills, MI

Certification - Medical Assisting

Everest Institute
Southfield, MI
05.2008

Skills

  • HIPAA Compliance
  • Patient Scheduling
  • Customer Service
  • Medical terminology knowledge
  • Data Entry
  • Adaptable
  • Trustworthy companion
  • Vital Sign Monitoring
  • Phlebotomy
  • Reliable team player
  • CPR
  • Medical billing and coding
  • Reliable transportation

Certification

Medical Assistant

Timeline

Medical Assistant

Dr. Fessaha Urology Clinic
02.2008 - 07.2011

Phone Operator

EMERgency 24
09.2001 - 04.2003

Teacher

KinderCare Learning Centers
04.1999 - 08.2001

Sale Associate

Toys"R"Us
09.1996 - 08.1998

Bachelor Of General Studies -

Oakland University

Associate Of General Studies -

Oakland Community College

Certification - Medical Assisting

Everest Institute

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