Bridgette Mccowen
Cincinnati,OH
Summary
Adept at enhancing household and client well-being, my tenure at Graceworks Enhanced Living showcased my ability to streamline operations and elevate satisfaction through exceptional organization and crisis intervention skills. By fostering a secure, efficient environment and championing quality service, I achieved significant improvements in staff performance and client support.
Overview
20
20
years of professional experience
Work History
House Manager / Direct Services Professional
Graceworks Enhanced Living
12.2020 - 01.2025
- Adapted quickly to last-minute changes in plans or circumstances without compromising on quality or results.
- Anticipated needs of family members by staying informed about their preferences, schedules, and priorities.
- Enhanced family satisfaction with household management by addressing concerns promptly and efficiently.
- Ensured security protocols were followed throughout the property, maintaining a safe environment for family members at all times.
- Developed and implemented new housekeeping practices to increase productivity and cohesiveness.
- Developed and maintained comprehensive inventory systems to ensure timely replenishment of supplies, reducing waste and saving costs.
- Planned special events such as parties or family gatherings with attention to detail and organization.
- Oversaw budget to manage expenditures and control costs.
- Supervised residents preparing meals and handling chores and provided constructive feedback.
- Facilitated communication between family members regarding important updates or decisions related to the house manager role.
- Managed day-to-day operation of home to comply with regulations and agency standards.
- Established an atmosphere of trust, respect, and professionalism within the household, fostering a positive environment for both family members and staff.
- Proactively identified potential issues or conflicts within the household and worked to resolve them in a timely and effective manner.
- Managed household budgets, analyzing expenses, and making recommendations for cost-saving measures.
- Strategically delegated responsibilities among staff according to individual strengths and abilities in order to maximize overall performance.
- Assisted residents with daily hygiene and living tasks.
- Conducted regular performance evaluations of staff members in order to identify areas for improvement or recognition.
- Streamlined communication among staff for optimal productivity and coordination of tasks.
- Improved household efficiency by implementing detailed schedules and routines for staff members.
Direct Support Professional
Hamilton County Mental Health And Recovery Services Board
01.2005 - 01.2010
- Maintained clean, safe, and well-organized patient environment.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
- Assisted clients in achieving personal goals through tailored care plans and daily skill-building activities.
- Supported clients with personal care tasks, ensuring their dignity and privacy were maintained at all times.
- Monitored medication administration, maintaining accurate records to ensure client safety and compliance with prescribed treatment plans.
- Participated in ongoing training opportunities to stay current on best practices in disability support services.
- Provided ongoing communication between clients, families, and other service providers to enhance overall care coordination efforts.
- Assisted disabled clients to support independence and well-being.
- Maintained a safe and inclusive environment by addressing behavioral challenges with patience and understanding.
Education
Associate Degree In Nursing - Nursing
Galen College of Nursing,
Cincinnati, OH2014
Skills
- Calendar management
- Preventive Maintenance
- Exceptional organization
- Safety management
- Crisis intervention
- Employee scheduling
- Staff training
- Appointment coordination
- First aid training
- Quality service
- Activity supervision
- Behavior modeling
- Grocery shopping
- Personal shopping
- Transportation arrangements
- Facility oversight
Timeline
House Manager / Direct Services Professional
Graceworks Enhanced Living
12.2020 - 01.2025
Direct Support Professional
Hamilton County Mental Health And Recovery Services Board
01.2005 - 01.2010
Associate Degree In Nursing - Nursing
Galen College of Nursing,
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