Summary
Overview
Work History
Education
Skills
Timeline
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Bridgette Merle

Akron,OH

Summary

Committed and hardworking professional with a strong background in processing transactions and providing exceptional customer service. Skilled in resolving issues, answering customer inquiries, and handling financial transactions, including counting money and collecting payments. Recognized for dedication to accuracy and efficiency, achieved through a strong work ethic and meticulous attention to detail.

Overview

16
16
years of professional experience

Work History

Customer Service /Cashier/Phone Operator

Fred Martin Superstore-Norton, OH
03.2020 - Current
  • Handled a high volume of incoming customer calls, averaging 520 calls per day
  • Provided exceptional customer service by addressing inquiries, resolving complaints, and offering product information
  • Maintain positive relationships with employees, manufacturers, lenders, and customers
  • Demonstrated strong product knowledge to address customer questions about features, pricing, and promotions
  • Maintained electronic and physical filing systems for easy retrieval of important documents
  • Maintained detailed records of all transactions including invoices/receipts ensuring accuracy during billing process
  • Managed cash transactions for automotive sales and service department, accurately processing payments and providing change to customers.

Front End Department Manager

Lowe's Home Improvement-Wooster, OH
03.2008 - 08.2018
  • Set up staff schedules for 95 employees and assigned tasks based on department needs and individual strengths
  • Trained staff on daily duties, provided feedback, and improved performance
  • Optimized schedules of 25 employees to meet customer demands
  • Engaged with customers daily, collected feedback, and promoted the store loyalty program
  • Handled payment processing and resolved customer issues
  • Conducted job interviews and led employee evaluations
  • Delivered consistent training and mentoring to 25 front-end employees contributing to the teams professional growth.
  • Monitored cash drawers in 14 checkout stations to verify adequate cash supply.

Education

Some College (No Degree) - Business / Social Work

University of Akron Main Campus
Akron OH

Skills

  • Account Management
  • Microsoft Excel proficiency
  • Data Reconciliation
  • Cash Flow Management
  • Microsoft Word
  • MS Office
  • Complaint Handling
  • Project management abilities
  • Multi-line phone talent

Timeline

Customer Service /Cashier/Phone Operator

Fred Martin Superstore-Norton, OH
03.2020 - Current

Front End Department Manager

Lowe's Home Improvement-Wooster, OH
03.2008 - 08.2018

Some College (No Degree) - Business / Social Work

University of Akron Main Campus

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Bridgette Merle