Bridgette Montemayor

As a Private Personal Assistant I do Administrative work, including answering e-mails, bookkeeping, handling sensitive information with professionalism and maintaining confidentiality.

• Oversaw personal and professional calendars and coordinated appointments for future events.
• Maintained appropriate filing of personal and professional documentation.

• Provided compassionate personal care, ensuring comfort and safety for clients in daily activities.
• Assisted with medication management, reinforcing adherence to prescribed health plans.
• Developed personalized care plans tailored to individual client needs and preferences.
• Coordinated transportation to appointments, enhancing client access to essential services.
• Monitored vital signs and reported changes to healthcare professionals for timely intervention.
• Enhanced patient comfort by providing compassionate and attentive personal care.

• Managed high volume of incoming calls, ensuring prompt and effective customer service.
• Resolved customer inquiries and issues using CRM software to enhance satisfaction.
• Trained new team members on call center protocols and customer interaction techniques.
• Monitored performance metrics, identifying areas for improvement in service delivery.
• Collaborated with cross-functional teams to address complex customer concerns effectively.
• Utilized strong multi-tasking abilities to manage multiple lines simultaneously while maintaining focus on each individual caller''s needs.

• Implemented effective communication strategies with families to support client well-being.
• Provided emotional support and companionship to patients, promoting overall wellbeing.
• Handled household management tasks like laundry, light housekeeping and grocery shopping leading to a well-maintained living space.
• Assisted with personal hygiene tasks such as bathing, grooming, and dressing for enhanced selfesteem.
• Drove patients to appointments and errands, ensuring their transportation needs were met safely and punctually.

• Assessed eligibility for various social assistance programs based on client needs and documentation.
• Developed individualized service plans to address client challenges and promote self-sufficiency.
• Coordinated with community resources to facilitate access to additional support services for clients.
• Reviewed case files for compliance with regulatory standards, ensuring accurate record-keeping and reporting.
• Determined if applicants met eligibility for public assistance programs.
• Supported agency goals by participating in community outreach events, promoting income maintenance programs, and providing information on available services.
• Managed a large caseload of diverse clients, prioritizing tasks effectively to meet deadlines and maintain organized case files.