Bridgette Moore

Cleveland,OH

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Strong leader and problem-solver dedicated to promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

years of professional experience

Work History

Customer Service Representative

City Of Cleveland

12.2022 - Current

Handled customer inquiries and suggestions courteously and professionally.
Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Answered constant flow of customer calls with minimal wait times.
Answered customer telephone calls promptly to avoid on-hold wait times.
Updated account information to maintain customer records.
Offered advice and assistance to customers, paying attention to special needs or wants.

Learning Ambassador

Amazon

10.2019 - Current

Led small groups of new hires.
Supported students in the use of technology to enhance their learning.
Prepared orders for shipment by picking, packing, and labeling merchandise.
Worked safely around moving machinery.
Assembled orders and packed items for shipment, conveying orders to shipping personnel
Consistently lifted materials weighing as much as 50 pounds.
Labeled and accurately moved customer orders to meet shipment timetables and minimize errors.
Trained and supervised new employees to apply best practices and comply with health and safety procedures and regulations.
Prepared orders by processing requests, pulled materials from warehouse, packed boxes, and prepared shipments.
Picked and packed order items.
Labeled boxes, crates and containers with accurate order information, destinations and codes to minimize shipping errors.

Customer Care Associate

Gordon Food Service

04.2016 - 03.2019

Helped customers through stressful times by giving expert help and building customized solutions for unique requirements.
Followed up on outstanding issues to complete resolutions and maintain customer satisfaction.

Greeted customers entering store and responded promptly to customer needs.
Built relationships with customers to encourage repeat business.
Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Helped customers complete purchases, locate items, and join reward programs.
Restocked and organized merchandise in front lanes.
Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Stocked, tagged and displayed merchandise as required.
Assisted customers with returns, refunds and resolving transaction issues.
Worked closely with shift manager to solve problems and handle customer concerns.
Performed cash, card and check transactions to complete customer purchases.

Customer Service Supervisor

SYSCO Food Services Of Cleveland

06.1998 - 10.2011

Coached employees through day-to-day work and complex problems.
Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
Developed and maintained strong relationships with customers to maintain loyalty and satisfaction.
Conducted training and mentored team members to promote productivity and commitment to friendly service.
Delegated tasks to administrative support staff to organize and improve office efficiency.

Education

Associate of Arts - Business, Business Typing, Computer Graphics

Tri- C Community College

06.1996

High School Diploma -

John Hay High School

Cleveland

06.1993

Skills

Typing Proficiency
Multi-Line Telephone Operation
Computer Proficiency
Understanding Customer Needs
Money Handling Abilities
Strong Analytical and Problem-Solving Skills
Customer Service

Data Entry Accuracy
Great Eye for Detail
Trained in 10-Key
Creative problem solving
Administrative support
Prepares correspondence and reports

Timeline