Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Bridgette Moore

Cleveland,Ohio

Summary

Dedicated Senior Customer Service Representative with motivation to maintain customer satisfaction and to contribute to company success. Personable and responsible customer service representative with over 20+ years of experience working in a fast-paced environments and in a demanding call center. Solid team member with a positive attitude. Excellent communication and time management skills with the ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. I have the ability to work with a variety of people and situations that often require patience and courtesy. I manage and resolve all customer service inquiries including but not exclusively by phone, fax, email, and in person. I have an exceptional phone presence which helps me develop and sustain productive customer relationships. Result-driven with a proven ability to establish a successful rapport with clients. Core Strengths Fast learner with a wide range of practical skills.

Professional with comprehensive experience in front office operations, adept at managing high-volume environments with efficiency and poise. Known for strong communication skills, organizational abilities, and keen attention to detail. Collaborative team player focused on achieving results and adapting to changing needs seamlessly. Proficient in scheduling, customer service, and administrative support, ensuring smooth daily operations.

Overview

33
33
years of professional experience

Work History

Learning Ambassador/Warehouse Associate

Amazon
10.2020 - Current
  • Created, collected and recorded data on student progress to determine next steps for student success.
  • Supported interaction between students during group work activities using guided conversation.
  • Process packages for delivery drivers
  • Evaluated student progress regularly through formative assessments allowing them to identify areas requiring improvement rapidly.

Receptionist/Customer Support Specialist

City Of Cleveland
12.2022 - Current
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Handled sensitive information with discretion while maintaining strict confidentiality standards.
  • Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
  • Maintained visitor log for entering and leaving facility for security purposes.
  • Organized, maintained and updated information in computer databases.
  • Answered central telephone system and directed calls accordingly.
  • Resolved customer problems and complaints.
  • Reduced waiting times for visitors by implementing more efficient check-in process.
  • Maintained clean and welcoming reception area, contributing to positive first impression for visitors.
  • Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
  • Sort and process tax information. Prepare documents for Auditors. Batch tax documents for processing.

Sales Associate/Cashier

Gordon Food Service
04.2016 - 03.2019
  • Performed end-of-shift cashout operations according to store policies, maintaining accurate counts and receipt records.
  • Connected with customers to support positive transaction experiences and address service concerns.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Stocked, tagged and displayed merchandise as required.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.
  • Processed refunds and exchanges in accordance with company policy.
  • Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
  • Set up new sales displays each week with fresh merchandise.

Cashier/Bartender

The Fix Bistro
03.2018 - 10.2018
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Restocked and organized merchandise in front lanes.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Used POS system to enter orders, process payments and issue receipts.

Server/Bartender

DPG Lounge,
05.2010 - 12.2010
  • Cultivated warm relationships with regular customers.
  • Worked with POS system to place orders, manage bills and handle complimentary items.
  • Explained menu items and suggested appropriate options for customers liking.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Processed all lottery needs. Scanned and entered tickets. Printed tickets and entered manually in the system.
  • Served top level service and drinks to customers. Placed and received orders from beer and wine companies.
  • Managed the Bar and staff

Senior Customer Service Representative

SYSCO Food Services
06.1998 - 10.2010
  • Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
  • Processed, scheduled and executed customer orders for new and established customers.
  • Researched and rapidly resolved client conflicts to maintain key accounts.
  • Engaged clients in person and over phone to answer questions and address complaints.
  • Trained and directed new employees in call script use, conflict resolution, and data entry practices to boost customer satisfaction ratings.
  • Collaborated with buyers and shipping teams to determine likely timetables and organize efficient deliveries.
  • Handled customer inquiries and complaints with professionalism to restore satisfaction.
  • Proactively addressed customer concerns in order to prevent escalations and complaints.

Wire Transfer Specialist

Key Bank
09.1997 - 04.1998
  • Accepted and processed account payments.
  • Counseled students and parents about financial aid options and program details.
  • Helped individuals complete physical and electronic paperwork such as FAFSA.
  • Presented financial aid workshops to help groups of students and parents navigate process.

Receptionist

Saks, Fifth Avenue
09.1996 - 03.1997
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Kept reception area clean and neat to give visitors positive first impression.

Cashier/Cook

Anne's Pretzels
05.1992 - 05.1996
  • Educa onal Background 8/28/2022 Gmail - Resume https://mail.google.com/mail/u/0/?ik=8a0ad4d19c&view=pt&search=all&permthid=thread-f%3A1640131656230059821&simpl=msg-f%3A1640131656… 4/4
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Helped customers complete purchases, locate items and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Collected and authorized payments of guests.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
  • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
  • Mentored new team members on POS system operation, customer service strategies and sales goals.
  • Completed inventory counts and ordered merchandise.
  • Performed cash, card and check transactions to complete customer purchases.

Education

of study- Business, Typing - Computer Graphics

Cuyahoga Community College
Cleveland, Ohio

HS Diploma - undefined

John Hay High School
Cleveland, Ohio
1993

Skills

  • Excellent Communication skills
  • Creative problem solver
  • Strong organization skills
  • Excellent time management skills
  • Ms Excel, Office, Outlook, Word, Power point
  • Data Entry
  • 10-Key Expert
  • Cashier Experience
  • POS System
  • Telephone skills
  • Administrative support
  • Multi-line telephone operation
  • Front desk operations
  • Trustworthy and reliable
  • Attention to detail
  • Courteous and professional

Accomplishments

  • Consistently received positive feedback from customers and created repeat business long- term relationships with customers
  • Handled customer complaints
  • Up-sold products and motivated customers to upgrade current product plans
  • Professionally processed 80+ calls per day, providing information and services to ensure customer satisfaction
  • Responsible for handling customer account inquires, accurately providing information to ensure resolution of product/service complaints and ensure customer satisfaction.
  • Managed 8 customer service representatives schedules and day to day tasks.
  • Increased office productivity by implementing numerous process improvements.
  • Assisted management with the training of new staff members.

Timeline

Receptionist/Customer Support Specialist

City Of Cleveland
12.2022 - Current

Learning Ambassador/Warehouse Associate

Amazon
10.2020 - Current

Cashier/Bartender

The Fix Bistro
03.2018 - 10.2018

Sales Associate/Cashier

Gordon Food Service
04.2016 - 03.2019

Server/Bartender

DPG Lounge,
05.2010 - 12.2010

Senior Customer Service Representative

SYSCO Food Services
06.1998 - 10.2010

Wire Transfer Specialist

Key Bank
09.1997 - 04.1998

Receptionist

Saks, Fifth Avenue
09.1996 - 03.1997

Cashier/Cook

Anne's Pretzels
05.1992 - 05.1996

HS Diploma - undefined

John Hay High School

of study- Business, Typing - Computer Graphics

Cuyahoga Community College

Similar Profiles

CREATE PROFILE
Bridgette Moore