BRIDGETTE Pemberton
Muncie,IN
Summary
Highly motivated and committed Medical Assistant with proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring medical background and team-building skills to deadline-driven environment.
Overview
10
10
years of professional experience
1
1
Certification
Work History
CMA
IU Health Ball Memorial Physicians Specialty
03.2017 - Current
- Improved patient satisfaction by providing efficient and accurate medical assistance during appointments.
- Reduced wait times for patients by maintaining an organized schedule and swiftly preparing examination rooms.
- Increased patient safety by meticulously following infection control protocols and maintaining a sterile environment.
- Assisted physicians with various procedures, ensuring comfort and accuracy for optimal patient outcomes.
- Educated patients on preventative care measures, effectively reducing the risk of future health complications.
- Expedited insurance claims processing by verifying coverage details and submitting accurate documentation in a timely manner.
- Optimized inventory management, ordering supplies as needed while minimizing waste and adhering to budget constraints.
- Consistently maintained up-to-date certifications, demonstrating dedication to professional development and quality patient care.
- Contributed to a welcoming atmosphere at the practice by greeting patients warmly upon arrival, checking them in efficiently, and answering any questions they had about their visit or overall healthcare needs.
- Implemented improvements in workflow processes that led to increased productivity amongst staff members. Created Standard of Works for those workflow processes.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed, on average 15 to 20, patients to exam rooms, fielded questions, and prepared for physician examinations. Documented vital signs and health history for patients in clinic and hospital environments.
- Called and faxed pharmacies to submit prescriptions and refills.
- Enhanced patient outcomes by providing knowledgeable education on procedures, medications, and other physician instructions.
- Promoted office efficiency, coordinating charts, completing insurance forms, and helping patients with diverse needs.
- Prepared and administered medications to alleviate patient symptoms.
- Performed medical records management, including filing, organizing and scanning documents.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
- Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff, taking patient information and concerns and Streamlined communication between healthcare providers, facilitating timely treatment plans and decision making.
- Provided compassionate care for patients, addressing patients concerns and ensuring a positive experience.
- Oriented and trained new staff/students on proper procedures and policies.cerner superuserprior authorizations for medicationspoint of care quality controls/ trainerputting in services tickets for building issues
Home Health Aide
Above And Beyond Home Care
02.2014 - 05.2017
- Improved patient well-being by providing compassionate and attentive personal care.
- Assisted clients with daily living activities, enhancing their independence and quality of life.
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Provided emotional support to patients and families during difficult times, promoting a positive atmosphere conducive to healing.
- Transported patients to medical appointments and social outings, fostering community engagement and overall wellbeing.
- Safely transferred patients using appropriate equipment such as Hoyer lifts or gait belts minimizing injury risks.
- Promptly responded to emergency situations such as falls or medical crises providing immediate care and contacting appropriate personnel when necessary.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
- Developed rapport to create safe and trusting environment for care.
- Utilized universal precautions and infection control principles in all aspects of care.
Education
Medical Medical Assistant AAS - Medical Assistant Patient Experience Concentrated
Ross College Online
Online08.2020
Medical Assistant Diploma - Medical Assisting
Ross Medical Education Cener
Muncie, IN04.2016
Skills
- Patient Assessment
- Taking and making phones to help coordinate communication between the patients and providers Scheduling patients as needed per clinic recommendations
- Coordinating with the pharmacies and insurance companies to insure timely approval and dispensing of patient medications
- Taking vital signs
- CPR and First Aid
- Infection control
- Administrative support
- Medical record keeping
- Creating standard of works
- Leadership
- Empathy
- Adaptability
- Proficient with computers and database management
- Medical Terminology
- Inventory and Supply Management
- HIPAA Compliance
- Specimens Collection and Processing
- Patient-Focused Care
- Patient Flow Management
- Complex Problem-Solving
- Maintaining Confidentiality
- Chronic Disease Management
- Procedure Assistance
- Data Entry
Certification
Ceritified Medical Assistant-July 2016
CPR and First Aid
Indiana University Health Emerging Leader Program
Timeline
CMA
IU Health Ball Memorial Physicians Specialty
03.2017 - Current
Home Health Aide
Above And Beyond Home Care
02.2014 - 05.2017
Medical Medical Assistant AAS - Medical Assistant Patient Experience Concentrated
Ross College Online
Medical Assistant Diploma - Medical Assisting
Ross Medical Education Cener
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