Bridgette Poole
South Holland,IL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Froster
Nothing Bundt Cakes
09.2023 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
Dental Receptionist
Destiny Dental
08.2020 - 08.2023
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Provided excellent customer service by promptly addressing patient inquiries via phone, email, or in-person interactions.
- Provided excellent customer service to create positive experiences and build patient trust.
- Communicated with insurance companies to verify patient coverages.
- Maintained a clean and welcoming reception area for patients, contributing to a positive dental visit experience.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Understood dental terminology and insurance breakdowns to communicate with external stakeholders.
Medical Assistant
Family Christian Health Center
08.2019 - 05.2020
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
Education
No Degree - Medical Assistant
Brightwood College
Hammond, IN10-2018
Skills
- Friendly, Positive Attitude
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- EMR / EHR
- Vital signs monitoring
- Medical terminology knowledge
- Excellent multitasking capability
- Patient documentation
Certification
- National Certified Medical Assistant (NCMA) - National Center for Competency Testing (NCCT). (2020)
Timeline
Froster
Nothing Bundt Cakes
09.2023 - Current
Dental Receptionist
Destiny Dental
08.2020 - 08.2023
Medical Assistant
Family Christian Health Center
08.2019 - 05.2020
No Degree - Medical Assistant
Brightwood College
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