Hospitality professional with a strong foundation in cocktail service, guest experience, and event coordination.
Provides an elevated guest experience in the award-winning cocktail parlor.
Contributes to menu research and development each season. Participates in various spirit trainings to enhance beverage knowledge. Works closely with support staff to ensure an efficient and smooth service daily.
Responsible for researching target markets and conducting initial outreach calls to potential clients. Maintained communication with account executives to facilitate development of sales opportunities. Used a CRM to document all communication with leads while keeping the sales pipeline organized.
Responded to all inquiries regarding event space availability and scheduling via email and phone. Conducted hotel tours for prospective clients to showcase available options. Managed bartenders and servers to ensure efficient service during events. Prepared client contracts and customized BEOs to meet specific event requirements.
Coordinated events schedule while offering tours of event space to prospective clients. Supported owner in executing onsite events, ensuring seamless operations. Responsible for conducting daily sales reports and employee tip outs.
Focused on building a strong returning clientele and providing excellent customer service. Reached out to clients after purchase to ensure product satisfaction and promote new merchandise daily. Consistently surpassed sales goals.
Responsible for managing the host team at a fine-dining restaurant. Plotted reservations and worked closely with front of house staff to ensure smooth service.
Assisted with the styling, casting and runway show production of the Fall 2016 and Spring 2017 New York Fashion Week shows.