

Innovative professional with expertise in employee training and technical support. Proven ability to enhance team performance through customized training programs and process optimization.
Delivered one-on-one and group training on ERP systems to ensure compliance.
Supported new ERP system rollout through technical assistance and staff training.
Collaborated with leadership to assess development needs and create tailored training programs.
Reviewed error reports and shipment discrepancies for process improvement.
Served as liaison among sales, quality control, and R&D departments to align objectives.
Trained new team members on company policies, workflow documentation, and CRM systems, ensuring successful integration into daily operations.
Developed and maintained training guides to support ongoing staff development and policy compliance.
Collaborated across departments (sales, logistics, purchasing, and customer service) to identify process gaps and implement corrective training.