Summary
Overview
Work History
Education
Skills
Timeline
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Bridgette Reacco

Bridgette Reacco

Chicago,IL

Summary

Innovative professional with expertise in employee training and technical support. Proven ability to enhance team performance through customized training programs and process optimization.

Overview

5
5
years of professional experience

Work History

Home Health Aide

Addus
Chicago, Illinois
04.2023 - Current
  • Assisted clients with daily living activities and personal care tasks.
  • Developed strong relationships with clients to enhance their emotional well-being.
  • Communicated effectively with healthcare teams regarding client needs and preferences.
  • Educated clients and families about proper medication management and health practices.
  • Provided companionship and support to enhance clients' quality of life.

Customer Service Manager

H.B. Taylor Co.
Chicago, IL
05.2023 - 09.2024

Delivered one-on-one and group training on ERP systems to ensure compliance.

Supported new ERP system rollout through technical assistance and staff training.

Collaborated with leadership to assess development needs and create tailored training programs.

Reviewed error reports and shipment discrepancies for process improvement.

Served as liaison among sales, quality control, and R&D departments to align objectives.

Team Trainer

Lightology
Chicago, IL
05.2020 - 05.2023

Trained new team members on company policies, workflow documentation, and CRM systems, ensuring successful integration into daily operations.

Developed and maintained training guides to support ongoing staff development and policy compliance.

Collaborated across departments (sales, logistics, purchasing, and customer service) to identify process gaps and implement corrective training.

Education

Associate of Arts - Elementary Education / General Studies

Northern Illinois University
DeKalb, IL

Skills

  • Employee training
  • Technical support
  • Project management
  • Process improvement
  • ERP systems
  • Problem-solving aptitude

Timeline

Customer Service Manager

H.B. Taylor Co.
05.2023 - 09.2024

Home Health Aide

Addus
04.2023 - Current

Team Trainer

Lightology
05.2020 - 05.2023

Associate of Arts - Elementary Education / General Studies

Northern Illinois University