Bridgette Reed
LAKE CHARLES,LA
Summary
Results-driven HR/Administrative professional with a proven track record of success. Proficient in managing HR and administrative tasks, consistently delivering exceptional customer service, and surpassing goals and metrics. Demonstrates strong communication, teamwork, time management, and interpersonal skills to cultivate positive relationships. Recognized for being hardworking, organized, and dependable, adept at handling multiple priorities with integrity and a positive attitude in fast-paced environments. Possesses the determination and willingness to assume responsibilities to achieve team goals with a high level of accuracy and efficiency.
Overview
16
16
years of professional experience
Work History
Benefits Coordinator/Client Support Specialist
BC Forward
05.2022 - Current
- Assist with Medicaid enrollment and re-enrollment applications
- Assist and communicate with Medicaid customers via phone, chat and email
- Keep detailed records of client information and maintain databases and files
- Assist with escalated call backs and technical support
- Adhered to company policies and scripts to consistently achieve call-time and quality standards
- Assisted clients and managed client accounts and cases using multiple systems
- Knowledge of Health Insurance Plans (ACA Marketplace plans, subsidies and coverage options
- Adaptability (Handling a variety of inquiries, from plan changes to coverage details)
- Customer relationship Management (Software SF/Zendesk)
- Billing and Payment Systems (Processing Premiums handling billing issues, and payment troubleshooting)
- Regulatory Compliance (Awareness of HIPPA Guidelines other relevant healthcare regulations)
- Cultural Sensitivity (Understanding diverse customer needs and backgrounds)
- Record Keeping (Accurately documenting interactions and follow-ups)
Administrative Assistant
Gardens and Guardian Assisted Living and Rehab
05.2019 - 09.2021
- Maintained/updated admin licensing in accordance with state regulations
- Conducted trainings and orientation for all employees
- Maintained inventory of and placed purchase orders for facility
- Processed new hire documents including health insurance and benefits
- Basic Accounting (Handling invoices, expense report, and budgeting tracking)
- Processed payroll utilizing Paychex Payroll System
- Maintained client and employee files in hard copy form and database form
- Answered multi-line phone system, routing calls, delivering messages to staff
- Sorted and distributed office mail and recorded incoming shipments for corporate records
- Calendar and Schedule Management
- Data Entry and Management
- Document Preparation
- Technology Proficiency
- Adaptability (Handling shifting priorities in a fast-paced environment)
- Event Coordination (planning and organizing company meetings, conferences or team building activities)
- Research Skills (Compiling data for projects or presentations)
Lead Staff Coordinator
Brock Services
06.2016 - 05.2019
- Processed over 75 new hire documents daily, including health insurance and benefits
- Ensure compliance with internal and external policies and regulations
- Upload documents for processing
- Prepare reports, letters, and correspondence, and assist with all recruitment processes
- Process background checks VIA E-Verify
- Scheduled drug, performance, and health screenings with DISA
- Received and responded to customer requests via letters, emails, telephone calls and in-person interactions
- Gathered and organized materials to support operations
- Managed filing systems for electronic and hard copy documents to keep organized records
- Entered data, generated reports, and produced tracking documents utilizing excel
Office Manager/HR Generalist/QA Manager/Administrative Assistant
Gulf Coast Social Services
01.2009 - 06.2016
- Maintained/updated admin licensing in accordance with state/region
- Manage employee medical documentation, leaves, and following up with clients on employee status
- Document meeting minutes and notes
- Assisted with invoicing and accounts receivable and accounts payable
- Conducted trainings and orientation for all employees
- Conducted orientation for all new hires
- Processed payroll
- Supported Case Managers with individual eligibility evaluations of clients with disabilities
- Process all background checks VIA E-Verify
- Maintained client and employee files in hard copy form and database form
- Managed balanced and budgeted clients checking accounts and living expenses
- Coordinated and conducted QA meetings which involved the City of Lake Charles Mayor's office and overseen QA surveys/mailings
- Assisted with assembling information for visiting DHH auditors
- Conducted New hire onboarding/Interviews
- Restocked supplies and placed purchase orders to maintain adequate stock levels
- Delivered exceptional administrative support and back up support to office staff, especially during periods of time off, to ensure evaluation scheduling, reporting and database administration remain consistent and accurate
Education
Diploma -
Washington High School
Psychology
McNeese State University
Skills
- Business Acumen
- Proficient in Microsoft Office Suite
- Google Workspace Expertise
- Salesforce CRM Proficiency
- Slack Collaboration Expertise
- Document Organization Skills
- Detailed Quality Assurance
- Effective Communication Skills
- Recruitment Proficiency
- Career Advancement
- Efficient Schedule Organization
- Data Interpretation
- Customer Service Excellence
- Administrative Proficiency
- Accurate Data Entry
- Relationship Building Skills
- Analytical Thinking
- Adapts to New Environments
- Meticulous Attention to Detail
- Employee Benefits Management
- Effective Task Management
- Document Organization Skills
- Workforce Management
- Compliance Oversight Proficiency
Timeline
Benefits Coordinator/Client Support Specialist
BC Forward
05.2022 - Current
Administrative Assistant
Gardens and Guardian Assisted Living and Rehab
05.2019 - 09.2021
Lead Staff Coordinator
Brock Services
06.2016 - 05.2019
Office Manager/HR Generalist/QA Manager/Administrative Assistant
Gulf Coast Social Services
01.2009 - 06.2016
Psychology
McNeese State University
Diploma -
Washington High School
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