BRIDGETTE FELGENHAUER
Bakersfield,CA
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Claim Service Representing position. Detailed-oriented and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals, while bringing a positive, bubbly personality to the table. Customer service is the fondation to any successful business.
Overview
6
6
years of professional experience
Work History
Pain Management Therapist
Bristol Hospice
11.2022 - Current
- Helped patients and families feel comfortable during challenging and stressful situations, promoting recovery and reducing compliance issues
- Assessed patient conditions, monitored behaviors and updated supervising physicians with observations and concerns
- Maintained strict patient data procedures to comply with HIPAA laws and prevent information breaches
- Proficiently documents all care given and reports to clinical supervisor or clinical director and the organization personnel the patients response to treatment and any changes in condition.
- Educated family members and caregivers on patient care instructions.
- Promoted patient and family comfort during challenging recoveries to enhance healing and eliminate non-compliance problems.
Service Advisor
Bill Wright Toyota
11.2020 - 11.2022
- Provide a connection between customer and business by initiating maintenance and repair services for client vehicles
- Maintained the organization's standards for ethical business practices by complying with policies and proper procedures, while exceeding customer relations
- Explained amount for expected services and provided detailed answers to customer questions
- Contributed to business growth by confirming customer satisfaction with service and quality
- Build estimates of cost of repairs and provided them to customer, customers insurance or warranty company to get approval for repairs
- Worked with insurance company by submitting supplemental if addition repairs are needed to be added to current estimate
- Greet customers on drive and do walk around of vehicle with customers to point out any additional concern and to make sure the customer can address any concern they may have with their vehicle
- Examined service history and provided initial inspection of vehicle to identify issues.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Interpreted mechanical terminologies to customers as well as documenting concerns to pass onto technicians
- Concurrently scheduled appointments, answered phones, prioritized workflow to obtain increased customer satisfaction and oversaw technicians to ensure time management and work efficiency.
- Interpreted diagnostic results to provide accurate repair recommendations.
- Pleasantly greeted customers and asked open-ended questions to better determine needs.
- Informed customers of service specials, completion times, and service expenses to provide exemplary customer service.
- Documented problems and corrective actions to maintain records.
- Followed up with customers to offer additional support and check resolution satisfaction.
- Suggested additional services to customers in order to meet upsell goals.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Responded proactively and positively to rapid change.
- Familiar with Ms Office, Outlook, Google Chrome, Snapsheet, ProDemand, Mitchell, Ignite, Sunbit, Carfaxs, and Techinical Service Bullitins.
Pain Management Therapist
Bristol Hospice
03.2019 - 11.2020
- Helped patients and families feel comfortable during challenging and stressful situations, promoting recovery and reducing compliance issues
- Assessed patient conditions, monitored behaviors and updated supervising physicians with observations and concerns
- Maintained strict patient data procedures to comply with HIPAA laws and prevent information breaches
- Proficiently documents all care given and reports to clinical supervisor or clinical director and the organization personnel the patients response to treatment and any changes in condition.
- Educated family members and caregivers on patient care instructions.
- Followed all personal and health data procedures to effectively comply with HIPAA laws and prevent information breaches.
Stay at Home Mom
Residence
09.2018 - 03.2019
- Achieved budgetary targets by monitoring expenses and resource utilization, cutting waste
- Managed multiple priorities from housekeeping, meal planning, child transportation to and from extracurricular activities, and ensured a safe environment
- Delegated operational tasks to promote equal division of labor such as constructing chores charts and daily cleaning routines
- Supervised and engaged children in age appropriate activities to children as young as newborn and as old as preteen.
TXM Service Advisor
Bill Wright Toyota
05.2017 - 09.2018
- Provide a connection between customer and business by initiating maintenance and repair services for client vehicles
- Maintained the organization's standards for ethical business practices by complying with policies and proper procedures, while exceeding customer relations
- Explained amount for expected services and provided detailed answers to customer questions
- Contributed to business growth by confirming customer satisfaction with service and quality
- Build estimates of cost of repairs and provided them to customer, customers insurance or warranty company to get approval for repairs
- Worked with insurance company by submitting supplemental if addition repairs are needed to be added to current estimate
- Able to multitask by answering phones, closing repair orders and helping customers
- Greet customers on drive and do walk around of vehicle with customers to point out any additional concern and to make sure the customer can address any concern they may have with their vehicle
- Interpreted mechanical terminologies to customers as well as documenting concerns to pass onto technicians
- Concurrently scheduled appointments, answered phones, prioritized workflow to obtain increased customer satisfaction and oversaw technicians to ensure time management and work efficiency
- Received outstanding feedback for providing attentiveness and patience when assisting dissatisfied customers.
- Examined service history and provided initial inspection of vehicle to identify issues.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Pleasantly greeted customers and asked open-ended questions to better determine needs.
- Documented problems and corrective actions to maintain records.
- Suggested additional services to customers in order to meet upsell goals.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Educated customers about billing, payment processing and support policies and procedures.
Education
Gen Ed
Bakersfield College
Bakersfield, CaBusiness
University of Phoenix
Bakersfield, CaMassage Therapy
Milian Institute
Bakersfield, CAHigh School Diploma -
Kern Valley High School
06.2002
Skills
- Data entry
- Call Center Operations Records management Service estimates
- Strong oral and written communication skills
- Client Communication
- Attention to Detail
- Ability to working independently
- Customer Relations
- Office and Sales Experience
- MS Office
- Multitasking Abilities
- Strong organizational skills
- Flexible and Adaptable
- Maintenance and Repair
Timeline
Pain Management Therapist
Bristol Hospice
11.2022 - Current
Service Advisor
Bill Wright Toyota
11.2020 - 11.2022
Pain Management Therapist
Bristol Hospice
03.2019 - 11.2020
Stay at Home Mom
Residence
09.2018 - 03.2019
TXM Service Advisor
Bill Wright Toyota
05.2017 - 09.2018
Gen Ed
Bakersfield College
Business
University of Phoenix
Massage Therapy
Milian Institute
High School Diploma -
Kern Valley High School
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