Bridgette Richmond
Columbus,GA
Summary
Motivated professional with extensive experience in customer service and administrative tasks. Professional and knowledgeable office clerk offering several years of experience in administrative support and customer service. Highly efficient planning, problem-solving, and communication skills.
Overview
17
17
years of professional experience
Work History
Administrative Assistant
CENTURY 21 Premier Real Estate
08.2020 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Leasing Consultant
McCorlew Realty, Inc
06.2018 - 08.2020
- Facilitated smooth move-ins for new residents by preparing lease agreements and coordinating logistics efficiently.
- Verified tenant incomes and other information before accepting lease applications.
- Increased tenant satisfaction by promptly addressing concerns and resolving issues.
- Provided exceptional customer service, addressing inquiries in a timely manner to maintain positive relationships with tenants.
- Assisted with property management tasks, ensuring timely completion of maintenance requests and rent collections.
Senior Customer Service Advocate
Blue Cross Blue Shield of Georgia
05.2008 - 01.2014
- Enhanced customer satisfaction by promptly addressing concerns and providing effective solutions.
- Maintained current knowledge of company policies, products and marketing initiatives to better serve each customer.
- Collaborated with cross-functional teams to improve overall company performance and customer satisfaction levels.
- Served as a trusted resource for customers, consistently exceeding expectations in all interactions.
- Participated in ongoing training initiatives to maintain current knowledge of industry trends and best practices for superior service delivery.
Education
GED -
Smith's Station High School
Smith's, AL 07-1982
Skills
- Customer service
- Customer support
- Data entry
- Call center experience
- Building rapport
- Computer skills
- Office administration
- Customer service expertise
- Administrative support
- Lease agreements
- Microsoft Word
- Payment processing
- De-escalation techniques
- Phone and email etiquette
- Call control
- Leasing and sales
- Property tours
- Lease oversight
Timeline
Administrative Assistant
CENTURY 21 Premier Real Estate
08.2020 - Current
Leasing Consultant
McCorlew Realty, Inc
06.2018 - 08.2020
Senior Customer Service Advocate
Blue Cross Blue Shield of Georgia
05.2008 - 01.2014
GED -
Smith's Station High School
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