BRIDGETTE RIVERA

General Manager

Kings Seafood Company

02.2013 - Current

Re-organized crew and built a fresh management team to bring Meat On Ocean back to KSC standard.
Identified service opportunities and partnered with RSM and trainers to updated training materials to match MOO steps of service and standards.
Developed a measurable Service Program implemented through the managements team with the support of the RSM and AGM.
Helped implement ordering standards for the Meat Program by utilizing the forecasting tool.
Achieved improved Guest Sentiment scores, taking MOO from at 4.4 to a 4.7, and 4.8.
Lowered comps in quarter 1 and 2 of 2023 back to standard.
Hired, utilized training program to promote internal and external candidates into the MIT program
I have led in 6 of our remarkable concepts.
Was able to retain crew through closure and rebuild a strong team that is executing record breaking sales and Guest counts.
Assisting the LDM with MIT training at Home Office on programs: CTUIT, RIS, Dayforce/Ceridian
Prompt in my responses and follow up
Ensure all crew is trained, motivated and empowered to deliver KSC standards to our Guests while upholding company rules of conduct.
Maintaining restaurant at a level that exceeds the company standards for quality, service and cleanliness.
Utilizing labor effectively to meet budgets while ensuring high quality of quality and value to Guests.
Continuously improving the skills, knowledge and morale of all crew members including Quarterly learning for Leads and Supervisors.
Accomplishing my Manager action plans to drive qualified crew members for promotion to their next position.
Evaluated Manager performance in daily/annual candid performance evaluations based on clearly communicated standards and expectations.
Confronted Managers poor performance and applied company procedures of progressive discipline.
Holding consistent MTM's to review victories and opportunities of team goals.
Enforce all federal, state and local labor laws.
Training and enforcing food safety, food handling and sanitation policies at a company standard of 90% or higher.