Bridgette Sanford
Baker,LA
Summary
Dynamic Dispatcher with proven expertise at XL PARTS, excelling in customer service and data entry. Recognized for optimizing delivery routes, enhancing efficiency, and maintaining meticulous records. Strong decision-making and active listening skills fostered exceptional relationships with drivers and clients, ensuring timely deliveries and high satisfaction levels.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Dispatcher
XL PARTS
10.2022 - 09.2025
- Coordinated daily logistics for efficient parts distribution across multiple locations.
- Monitored incoming and outgoing shipments to ensure timely delivery and accuracy.
- Utilized dispatch software to track inventory levels and manage order fulfillment.
- Communicated effectively with drivers to optimize routes and reduce delays.
- Assisted in training new dispatch staff on systems and best practices for workflow management.
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Directed dispatching, routing, and tracking of Number fleet vehicles.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
- Promoted teamwork among colleagues by proactively assisting others when needed.
- Maintained updated and detailed records of calls in physical and electronic database.
- Tracked delivery progress to identify possible delays and provide real-time updates to customers.
- Trained new dispatchers on company protocols, contributing to a well-prepared team of professionals.
- Generated reports to track deliveries and maintain proper records and documentation.
- Trained and provided guidance to new team members to apply best practices and comply with protocols and regulations.
- Streamlined the dispatch process by organizing resources and routes, optimizing response efforts.
- Processed invoices and payments for dispatched orders to provide proof of transaction.
- Oversaw route and condition of field units to manage daily schedule and maintain organized shifts.
- Analyzed customer feedback and provided solutions to improve customer service.
- Analyzed call patterns to predict peak times, adjusting staffing levels accordingly for optimal coverage.
- Maintained accurate records of all dispatch calls, ensuring accountability and enabling thorough incident reviews.
- Managed high-stress situations to ensure caller calmness, using effective communication and problem-solving skills.
- Maintained high levels of confidentiality and discretion with sensitive information.
- Answered phone calls and responded to customer emails.
- Monitored vehicle locations to coordinate timely arrivals.
- Scheduled and organized delivery routes.
- Coordinated with drivers to facilitate efficient delivery routes and timely deliveries.
- Scheduled deliveries and pickups according to customer needs.
- Assisted in resolving customer complaints and grievances.
Assistant Manager
O'Reilly's Auto Parts
02.2018 - 10.2022
- Assisted in daily operations, ensuring efficient workflow and adherence to company policies.
- Supported team members with tasks, fostering a collaborative environment.
- Managed inventory tracking using company-specific software to maintain stock levels.
- Organized scheduling for staff shifts, optimizing coverage and productivity.
- Facilitated communication between departments to enhance operational efficiency.
- Participated in training sessions to learn best practices and improve service delivery.
- Conducted routine inspections of work areas, identifying potential safety hazards.
- Implemented feedback mechanisms to address employee concerns and improve morale.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Increased sales through effective merchandising strategies and targeted promotions.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
- Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
- Monitored sales trends to adjust pricing strategies for optimal profitability.
- Implemented loss prevention strategies, significantly reducing shrinkage.
- Engaged with customers to gather feedback, using insights to improve service and product offerings.
- Optimized scheduling to ensure adequate staffing during peak hours, improving service efficiency.
- Improved customer satisfaction by resolving complaints and inquiries promptly.
- Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
- Oversaw daily operations to maintain store cleanliness and organization.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
Delivery Driver
CARQUEST
08.2000 - 08.2008
- Operated delivery vehicle, ensuring timely and safe transportation of goods to various locations.
- Managed route planning to optimize delivery efficiency and minimize fuel consumption.
- Maintained accurate records of deliveries, inventory, and customer interactions using digital tracking systems.
- Assisted in training new drivers on safety protocols and operational procedures.
- Collaborated with dispatch team to address delivery challenges and improve service reliability.
- Implemented best practices for vehicle maintenance, enhancing operational readiness and safety standards.
- Resolved customer inquiries and complaints promptly to ensure high satisfaction levels.
- Conducted regular inspections of delivery vehicle to ensure compliance with safety regulations and company policies.
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Managed customer inquiries and complaints in polite and professional manner.
- Verified accuracy of all deliveries against order forms.
- Upheld high standards of professionalism while representing the company during interactions with customers, vendors, and other stakeholders.
- Maintained strong relationships with clients through proactive communication and personalized service.
- Expedited deliveries to meet customer deadlines and requirements.
- Communicated with dispatchers to stay informed of changes to routes and delivery schedules.
- Demonstrated exceptional time management skills in consistently meeting tight deadlines without compromising quality or safety.
- Ensured the safety of all goods transported by securing loads properly and following best practices for handling fragile items.
- Inspected and maintained delivery vehicles regularly to keep in safe working order.
- Developed strong working knowledge of local traffic laws and regulations to facilitate smooth navigation on-the-job safely.
- Kept meticulous records of deliveries, including invoices, delivery confirmations, and any other required documentation to ensure accurate tracking and billing processes.
- Kept detailed mileage and fuel reports to track overall fuel costs.
- Reduced delivery times by optimizing route planning, demonstrating efficiency in daily operations.
- Assisted with loading and unloading of goods to prevent delays and ensure timely deliveries.
- Ensured timely and accurate delivery of packages to customer locations, enhancing overall satisfaction with service.
- Improved delivery accuracy by diligently checking orders before departure.
- Facilitated smooth delivery process, ensuring all packages were securely and neatly organized within vehicle.
- Maintained clean and safe vehicle, contributing to positive image of company.
- Strengthened company reputation through polite and friendly interactions with customers during deliveries.
- Increased customer satisfaction, ensuring all deliveries met specified time frames and conditions.
- Achieved record of zero accidents through adherence to traffic laws and safety protocols.
- Fostered strong relationships with customers, leading to increased loyalty and repeat business.
- Enhanced customer trust by providing courteous and professional service during deliveries.
- Enhanced team knowledge by sharing best practices for navigation and time management.
- Determined quickest and safest routes for delivery by using effective planning and organizational skills.
- Drove truck in urban and rural areas to expertly make high volume of deliveries.
- Answered common customer questions, accepted payments and completed paperwork at delivery and pickup locations.
Education
High School Diploma -
Glen Oaks High
Baton Rouge, LASkills
- Customer service
- Data entry
- Decision-making
- Active listening
- Attention to detail
- Dispatch software
Certification
TWIC
Hobbies
Riding horses and motorcycles.
Timeline
Dispatcher
XL PARTS
10.2022 - 09.2025
Assistant Manager
O'Reilly's Auto Parts
02.2018 - 10.2022
Delivery Driver
CARQUEST
08.2000 - 08.2008
High School Diploma -
Glen Oaks High