Bridgette Sedtal
Raleigh,NC
Summary
Astute medical administrative professional trained in appointments, front desk management, data entry and recordkeeping. Helps staff maintain office operations at optimal levels with great organizational and multitasking abilities. Skilled at typing correspondence and managing files. Advanced abilities in the software program: Epic and MyChart, along with an extensive background in the hospitality industry. Skilled in software programs such as Opera, On-Q, HotSOS, FOSSE and more. Can efficiently run reservations, sales and front desk operations at many different hotels brands such as: Hilton, Marriott, Wyndham and Choice.
Overview
6
6
years of professional experience
Work History
Medical Receptionist
Private Diagnostics Clinic
09.2022 - Current
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Helped patients complete necessary medical forms and documentation.
- Checked patient insurance, demographic and health history to keep information current.
Travel Consultant
Loews Hotels
01.2022 - 03.2022
- Worked closely with clients to understand unique needs and meet specific travel desires.
- Organized trips for individual, family and business travelers.
Office Manager
Paulo Products
09.2020 - 01.2022
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Managed budgets, appointment scheduling, employee and event itineraries and accounts to improve productivity initiatives.
Reservations Agent
The Hermitage Hotel
02.2020 - 04.2020
- Provided customers with information about availability and pricing.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Utilized 'Opera' to input all key data into hotel's database system.
Guest Service Manager
Fairfield By Marriott
08.2019 - 02.2020
- Reviewed daily bookings, preparing guest rooms prior to arrival.
- Attended to customer needs, responding to questions, complaints and escalations.
- Monitored staff training, scheduling and shift changes.
- Understood and implemented safety and emergency procedures.
- Assisted with guest check-in and check-out procedures, confirming that guests reach correct room.
Sales Administrative Assistant
Embassy Suites
04.2019 - 07.2019
- Created and maintained reports, documents and presentations to assist with administrative support.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted coworkers and staff members with special tasks on daily basis.
Guest Service Manager
Hilton Nashville Downtown
03.2018 - 04.2019
- Attended to customer needs, responding to questions, complaints and escalations.
- Oversaw lobby operations and concierge services.
Front Desk Supervisor
Hilton Nashville Downtown
03.2016 - 03.2018
- Oversaw front desk operations with eye for hotel reputation, staff productivity and operational efficiency.
Education
Bachelor of Arts - Animation And Special Effects
Middle Tennessee State University
Murfreesboro, TN05.2016
Associate of Arts - Liberal Arts And General Studies
Cleveland State Community College
Cleveland, TN05.2014
Skills
- Managing Medical Practices
- Medical Recordkeeping
- Organization and Time Management
- Office Supplies and Inventory
- Logging Messages
- Reminder Calls
- Data Entry and Maintenance
- Upbeat and Positive Personality
- Responding to Difficult Customers
- Efficient and Detail-Oriented
- Calm and Professional Under Pressure
- Courteous with Strong Service Mindset
Timeline
Medical Receptionist
Private Diagnostics Clinic
09.2022 - Current
Travel Consultant
Loews Hotels
01.2022 - 03.2022
Office Manager
Paulo Products
09.2020 - 01.2022
Reservations Agent
The Hermitage Hotel
02.2020 - 04.2020
Guest Service Manager
Fairfield By Marriott
08.2019 - 02.2020
Sales Administrative Assistant
Embassy Suites
04.2019 - 07.2019
Guest Service Manager
Hilton Nashville Downtown
03.2018 - 04.2019
Front Desk Supervisor
Hilton Nashville Downtown
03.2016 - 03.2018
Bachelor of Arts - Animation And Special Effects
Middle Tennessee State University
Associate of Arts - Liberal Arts And General Studies
Cleveland State Community College
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