Bridgette Sedtal
Haw River,NC
Summary
Experienced operations leader with a background in daycare, hospitality, and office management. Known for strong communication, appointment scheduling, and front desk support while coordinating busy workflows, resolving concerns quickly, and maintaining organized, professional service.
Overview
11
11
years of professional experience
Work History
Daycare Director
Self-employeed
Haw River, NC
04.2023 - Current
- Directed childcare operations, ensuring alignment of daily routines with safety protocols and curriculum standards to foster a secure learning environment.
- Implemented health, safety, and emergency procedures to support a secure care environment.
- Reviewed and enhanced daily program quality, tailoring activities to boost engagement and support developmental progress.
- Managed enrollment, family communication, and parent concerns with professionalism and responsiveness.
Medical Receptionist
Private Diagnostics Clinic
Raleigh, North Carolina
09.2022 - 04.2023
- Managed patient check-in, verified insurance, and ensured accurate intake documentation to support smooth patient flow.
- Scheduled diagnostic appointments, coordinated provider calendars, and reduced booking conflicts to enhance patient access to care.
- Answered multi-line calls, routed inquiries, and resolved patient concerns professionally.
- Maintained confidential records, updated patient demographics, and processed referral paperwork to support efficient care delivery.
Travel Consultant
Loews Hotels & Resorts
Franklin, TN
01.2022 - 03.2022
- Guided guests on room types, amenities, and package options tailored to their travel needs.
- Processed itinerary changes, cancellations, and special requests with precision and professionalism.
- Collaborated with front desk and operations teams to ensure smooth arrival experiences for guests.
- Managed 18 property destinations remotely, demonstrating in-depth knowledge of each property's amenities.
Office Manager
Paulo Products
Murfreesboro, Tennessee
09.2020 - 01.2022
- Directed daily office operations, aligning administrative workflows to support production and enhance customer service.
- Managed purchase orders, invoices, and vendor communications, ensuring accuracy and timely follow-through.
- Implemented filing and recordkeeping procedures, streamlining document access and ensuring compliance.
Hotel Reservations Agent
The Hermitage Hotel
Nashville, Tennessee
02.2020 - 04.2020
- Managed guest reservations, confirming room types, rates, and availability with accuracy.
- Processed booking changes, cancellations, and modifications, ensuring accurate and complete reservation records.
- Responded to phone and email inquiries, providing detailed information on property features, rates, and amenities.
- Coordinated with front desk and revenue teams to align inventory, pricing, and occupancy needs.
- Transitioned to remote work during Covid-19, ensuring continuity of guest services.
Guest Service Manager
Fairfield By Marriott
Lebanon, Tennessee
08.2019 - 02.2020
- Supervised front desk operations, enhancing check-in, check-out, and guest account accuracy.
- Resolved guest concerns promptly, delivering service recovery aligned with brand standards.
- Coordinated housekeeping and maintenance follow-up, ensuring timely room readiness and improving guest satisfaction.
- Trained front office associates on procedures and communication, fostering adherence to guest service expectations.
- Enforced Marriott service standards while supporting team performance and operational consistency.
Sales Administrative Assistant
Embassy Suites
Murfreesboro, Tennessee
04.2019 - 07.2019
- Coordinated sales correspondence, proposals, and client follow-up, enhancing communication with group and corporate accounts.
- Managed calendars and appointments, facilitating efficient meeting preparation for sales team and hotel leadership.
- Prepared banquet event orders, contracts, and supporting documents with strong attention to accuracy.
- Tracked reservations, room blocks, and guest details, ensuring accurate data management using hotel sales and property systems.
Guest Service Manager
Hilton Nashville Downtown
Nashville, Tennessee
03.2018 - 04.2019
- Resolved guest complaints with empathy and effective problem-solving to improve guest experience.
- Monitored daily arrivals, departures, and special requests to optimize room assignments and enhance guest satisfaction.
- Managed staff schedules and task coverage to ensure seamless service delivery during all shifts.
- Assisted with guest check-in and check-out procedures, confirming that guests reach the correct room.
Front Desk Supervisor
Hilton Nashville Downtown
Nashville, Tennessee
03.2016 - 03.2018
- Supervised front office operations, facilitating seamless guest arrivals, departures, and effective service recovery.
- Trained and coached front desk agents on Hilton service standards and reservation procedures.
- Monitored daily room inventory, VIP arrivals, and special requests to support guest satisfaction.
- Coordinated shift schedules and task assignments, ensuring consistent coverage and efficient workflow.
Education
Bachelor of Arts - Animation And Special Effects
Middle Tennessee State University
Murfreesboro, TN05-2016
Associate of Arts - Gender Studies
Cleveland State Community College
Cleveland, TN05-2014
Skills
- Child development
- Customer service
- Appointment scheduling
- Front desk operations
- Office management
- Organizational skills
- Travel industry expertise
- Hotel accommodations
- Property management systems
- Rate quoting
- Strong communication skills
- Telephone etiquette
Timeline
Daycare Director
Self-employeed
04.2023 - Current
Medical Receptionist
Private Diagnostics Clinic
09.2022 - 04.2023
Travel Consultant
Loews Hotels & Resorts
01.2022 - 03.2022
Office Manager
Paulo Products
09.2020 - 01.2022
Hotel Reservations Agent
The Hermitage Hotel
02.2020 - 04.2020
Guest Service Manager
Fairfield By Marriott
08.2019 - 02.2020
Sales Administrative Assistant
Embassy Suites
04.2019 - 07.2019
Guest Service Manager
Hilton Nashville Downtown
03.2018 - 04.2019
Front Desk Supervisor
Hilton Nashville Downtown
03.2016 - 03.2018
Bachelor of Arts - Animation And Special Effects
Middle Tennessee State University
Associate of Arts - Gender Studies
Cleveland State Community College