Summary
Overview
Work History
Education
Skills
Philanthropyandcommunityoutreach
Websites
References
Timeline
Generic

BRIDGETTE SHORTER

Summary

15+ years of experience in financial analysis in the real estate, banking, and financial industries. Management experience in employee engagement, conflict resolution, work productivity, and quality assurance. Recent full time college graduate completing associates degree and Human Resource Management Certification. Eager to implement newly found skills in talent acquisition, strategic HR planning, DEI, and performance management.

Overview

25
25
years of professional experience

Work History

JUNIOR UNDERWRITER

Key Mortgage Company
Schaumburg, IL
01.2021 - 01.2022
  • Analyzed client information, identified key issues and drew logical conclusions; identified the root causes of problems and developed solutions
  • Evaluated tax bills, insurance coverage, sales contracts and addendum to determine loan qualification
  • Identified property types and assessed loans based upon the guidelines accordingly
  • Offered practical recommendations on whether to approve an application.
  • Documented all underwriting decisions in accordance with company guidelines.
  • Monitored portfolio performance of loans approved by department.

APPRAISER VENDOR COORDINATOR

Wintrust Mortgage Bank
Willowbrook, IL
01.2019 - 01.2021
  • Reconciled billing for contracted appraisal management companies and individual appraisers
  • Ordered appraisals from Wintrust approved AMC in compliance with ECOA regulations
  • Utilized Appraisal Management software for pre/post-closing appraisal request
  • Successfully assisted with appraisal transfer process and monitored appraisal orders in progress and communicated with internal staff, as well as independent contractors
  • Supported Vendor Managers with project plans
  • Monitored and responded to inquiries and request through the group mailbox
  • Corresponded with Loan Officers to ensure that inspections and Appraisal Report was completed and returned in a timely manner per regulations.

MASTER TEAM LEAD

By the Hand Club for Kids
Chicago, IL
05.2018 - 06.2019
  • Cultivated a positive educational climate and facilitated classroom activities for a 2nd grade classroom of 30 children
  • Engaged students by blending levity with learning and making lesson plans and enrichment programs appealing and useful in every lesson
  • Developed a great rapport with students, families, schools, and community resources
  • Successfully completed required quarterly home visits and school visits with keeping students on track with behavior and academics.

SENIOR WORKOUT SPECIALIST/LOSS MITIGATION

HSBC
Elmhurst, IL
01.1997 - 05.2017
  • Processed verbal and written request for the Foreclosure Avoidance Program (FAP Dept.) for loan modifications, and provided timely, quality decision-based results upon program requirements
  • Examined borrower’s financial information in conjunction with the company's policies to provide the best option to avoid foreclosure
  • Followed production and quality guidelines to meet departmental goals
  • Calculated borrower's income to access proper mortgage rate and option for borrowers
  • Displayed ongoing leadership by facilitating team meetings and discussions
  • Developed strong working relationships with other business units to ensure efficient information for borrowers
  • Completed and excelled all required webinar trainings as mandated.

BANKRUPTCY SPECIALIST

HSBC Finance Corporation
  • Managed work list to ensure bankrupt accounts are within compliance of Bankruptcy and company procedures
  • Reviewed and approved pre/post-petition payments
  • Provided the best solutions for their needs
  • Corresponded with approved third-party regarding account progress and outcomes.

CUSTOMER SERVICE & COLLECTION REPRESENTATIVE

  • Resolved delinquent accounts
  • Maximized profitability through superior customer service care, prompt communication, and follow-up on all pending matters with the customer
  • Analyzed income statements to fulfill budget requirement
  • Acknowledged for exceptional communication skills and effective strategies to negotiate payments.

Education

Associate Degree in General Studies -

College of DuPage
Glen Ellen, IL
05-2024

Human Resource Management Certification -

College of DuPage
Glen Ellyn, IL
04-2023

Certification in Juvenile Delinquency Administration -

Harold Washington College
Chicago, IL
01.1998

Skills

  • Strong analytical skills
  • Influencing business growth
  • Application Review
  • Analyzing data
  • Documentation Review
  • Relationship Building
  • Quality Control

Philanthropyandcommunityoutreach

  • Parenthesis Youth Center – Board Member
  • Junior Achievement Organization - Volunteer
  • Loyola Cancer Center - Volunteer
  • Symphony at Aria - Volunteer
  • Lifeline Church – Drama Director (Volunteer)
  • Lifeline Church - Creative Culture Member (Volunteer)
  • Las Vegas Bowling – Member
  • Chicago Area Project Young Leaders Group - Member

References

References available upon request.

Timeline

JUNIOR UNDERWRITER

Key Mortgage Company
01.2021 - 01.2022

APPRAISER VENDOR COORDINATOR

Wintrust Mortgage Bank
01.2019 - 01.2021

MASTER TEAM LEAD

By the Hand Club for Kids
05.2018 - 06.2019

SENIOR WORKOUT SPECIALIST/LOSS MITIGATION

HSBC
01.1997 - 05.2017

BANKRUPTCY SPECIALIST

HSBC Finance Corporation

CUSTOMER SERVICE & COLLECTION REPRESENTATIVE

Associate Degree in General Studies -

College of DuPage

Human Resource Management Certification -

College of DuPage

Certification in Juvenile Delinquency Administration -

Harold Washington College

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