Bridgette Talley
Chesterfield,VA
Summary
Results-driven Quality Assurance Analyst with a proven track record at Mid-Atlantic Behavioral Services, enhancing product quality through automated testing frameworks. Skilled in data analysis and mentoring, I implemented process improvements that significantly reduced regression testing times while fostering team collaboration and maintaining meticulous documentation.
Quality assurance professional with proven track record in software testing and defect management. Known for collaborative approach and commitment to delivering high-quality results. Trusted team member who adapts to evolving project requirements, utilizing strong attention to detail and analytical skills.
Overview
10
10
years of professional experience
Work History
Quality Assurance Analyst
Mid-Atlantic Behavorial Services
09.2023 - Current
- Develop and execute comprehensive test plans to ensure product quality and functionality.
- Collaborate with cross-functional teams to identify and resolve defects in software applications.
- Implement automated testing frameworks, improving efficiency of regression testing processes.
- Coordinate office operations to enhance workflow efficiency and team collaboration.
- Manage scheduling and calendar coordination for executive leadership, ensuring optimal time utilization.
- Develop and maintain filing systems to promote organized data retrieval and document management.
- Assist in preparing reports and presentations, contributing to informed decision-making processes.
Claim Specialist
General Dynamics
08.2015 - 03.2025
- Reviewed documentation to determine claim eligibility and resolve discrepancies.
- Analyzed insurance claims for accuracy and compliance with company policies.
- Collaborated with clients and adjusters to facilitate timely claim resolutions.
- Implemented process improvements, resulting in reduced claim processing times.
- Mentored junior staff on best practices in claims evaluation and customer service.
- Maintained compliance with industry regulations and standards by staying current on relevant laws, policies, and best practices for handling insurance claims.
- Tracked and documented all inquiries using the applicable systems.
- Completed associated tasks according to the established guidelines.
- Met Quality Assurance (QA) and other key performance metrics.
- Facilitated the fulfillment of caller requests for materials via mail, email, or download.
Skills
- Quality assurance
- Quality processes
- Data analysis
- Mentoring and training
- Quality assurance controls
- Administrative support
- Clerical support
- Documentation and recordkeeping
Timeline
Quality Assurance Analyst
Mid-Atlantic Behavorial Services
09.2023 - Current
Claim Specialist
General Dynamics
08.2015 - 03.2025