Bridgette Webb
Gwynn Oak,MD
Summary
Enhanced customer satisfaction by streamlining service delivery methods. Fostered customer engagement through innovative improvements to product features. Amplified brand visibility and recall through strategic initiatives.
Overview
2026
2026
years of professional experience
Work History
Product Development Associate
The Garden
2020 - Current
- Collaborated with cross-functional teams to ensure seamless integration of product components, resulting in a cohesive final product.
- Designed and constructed innovative merchant display booths to enhance product visibility and brand awareness.
- Mentored junior associates in best practices for product development, nurturing talent within the team.
- Streamlined the development process for faster time-to-market, implementing agile methodologies and effective communication strategies.
- Enhanced customer satisfaction with innovative designs, focusing on user experience and functionality.
- Delivered high-quality products consistently under tight deadlines by managing time and resources effectively, ensuring timely launches.
- Generated revenue growth by establishing partnerships with key distributors, expanding market reach significantly.
- Developed new products to meet market demands, conducting competitive analysis and identifying opportunities for growth.
- Kept abreast of industry trends to inform future product direction proactively staying ahead of competitors in terms of innovation.
- Increased team efficiency by optimizing workflows, assigning tasks based on skill sets, and monitoring progress closely.
- Implemented robust testing protocols to evaluate prototypes and iterate upon designs as needed.
- Achieved increased brand engagement through effective content creation and management of social media campaigns. Developed strategies that successfully engaged target audiences.
- Reduced production costs through strategic negotiations with suppliers and efficient resource allocation.
Assistant Manager
Family Dollar
2024 - 11.2025
- Engaged with customers to address inquiries and resolve complaints, enhancing overall satisfaction.
- Coordinated inventory management processes, optimizing stock levels and reducing shrinkage by 20%.
- Implemented promotional displays to drive sales and attract customer attention to new products.
- Maintained compliance with health and safety regulations, ensuring a secure shopping environment.
- Participated in budgeting and forecasting processes to align with financial goals and objectives.
- Monitored sales trends and adjusted merchandising strategies to maximize revenue opportunities.
- Oversaw daily cash reconciliations, deposit records, ensuring accurate financial reporting and minimizing discrepancies.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
- Led weekly team meetings to discuss goals and review performance, fostering culture of continuous improvement.
- Improved operational efficiency by adopting new ai technology for inventory management.
- Negotiated with suppliers to secure better pricing, reducing operational costs.
- Implemented loss prevention strategies, significantly reducing shrinkage.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Trained staff on effective sales techniques to improve customer engagement and boost sales
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels. Implemented mentoring program to promote positive feedback and engagement.
Travel Consultant
Freelance Consultant
2020 - 2023
- Conducted thorough destination research to provide clients with tailored travel recommendations and insights.
- Coordinated logistics for travel arrangements, ensuring seamless transitions between flights, accommodations, and activities.
- Provided guidance on travel documentation requirements, assisting clients with visa applications and other necessary paperwork.
- Achieved client satisfaction by delivering affordable travel options that upheld quality standards. Developed customized travel itineraries that effectively matched client preferences and budget considerations.
- Enhanced client satisfaction through proactive communication and prompt resolution of travel-related issues.
- Established partnerships with local vendors to secure exclusive deals and enhance the client travel experience.
- Leveraged technology to streamline booking processes, significantly reducing turnaround time for travel arrangements.
- Conducted post-trip follow-ups to assess client satisfaction and gather testimonials for future marketing efforts.
- Managed travel policy compliance, ensuring clients adhered to organizational guidelines where applicable.
- Organized trips for individual, family and business travelers.
Customer Service Consultant
Lyfeline Inc
2017 - 2022
- Utilized Workday and Paycom platforms to streamline payroll processes and enhance operational efficiency.
- Leveraged Microsoft Excel and ADP to streamline HR processes, ensuring precise and efficient operations.
- Assisted in managing employee relations to foster a positive workplace environment. Supported development of performance appraisal systems to enhance employee growth. Collaborated with teams to implement feedback mechanisms for continuous improvement.
- Processed payroll data accurately and efficiently.
Assisted in conducting cost and benefit analysis for company benefits. Supported management in handling garnishments and workers' compensation claims. - Established and maintained compliance protocols to ensure regulatory and workplace standards are met.
- Managed curation of online help resources, including FAQs, to enhance user support.
- Processed invoices and payments to maintain accurate accounts payable records. Assisted in tracking receivables to ensure timely collection of outstanding balances. Supported financial reporting by reconciling accounts and resolving discrepancies.
- Executed collections calling to recover outstanding debts and improve cash flow.
- Evaluated subordinate performance through comprehensive quality assurance assessments.
- Performed detailed examination of customer algorithms, focusing on identifying patterns and trends for strategic insights.
- Oversaw daily operations of call center to optimize service delivery. Developed training materials for new staff to improve performance. Collaborated with management to implement process improvements that enhanced efficiency.
Education
Certificate of Technical Studies - Graphic And Digital Design
DSN Tech
Dallas, TXHigh School Diploma - Human Resources Management
Independence Local #1 Charter School
Baltimore, MD06.2012
Skills
- Product performance metrics
- Enhanced customer satisfaction through strategic service improvements
- Quality assurance testing
- Product design
- Teamwork and collaboration
- Detail-oriented
- Computer proficiency
- Client relationship management
- Training and onboarding
- Content development
- Market research
- Event planning
Timeline
Product Development Associate
The Garden
2020 - Current
Assistant Manager
Family Dollar
2024 - 11.2025
Travel Consultant
Freelance Consultant
2020 - 2023
Customer Service Consultant
Lyfeline Inc
2017 - 2022
Certificate of Technical Studies - Graphic And Digital Design
DSN Tech
High School Diploma - Human Resources Management
Independence Local #1 Charter School