Summary
Overview
Work History
Skills
References
Timeline
Generic

Bridgette Michelle Powell

Salem,OR

Summary

Ambitious receptionist equipped to handle front desk operations greeting guests, routing correspondence, and solving immediate issues. Goal-oriented and meticulous professional with outstanding telephone etiquette. Committed to contributing to company growth.

Overview

26
26
years of professional experience

Work History

Receptionist/Dining Room Host

Willamette Lutheran Retirement Community
Keizer, OR
02.2024 - 05.2024
  • Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
  • Completed work order forms when residents requested maintenance.
  • Performed data entry tasks into various computer systems accurately and promptly.
  • Updated daily log book with information about visitors entering the premises.
  • Assisted with special projects assigned by management when required.
  • Made reservations for guestrooms and various parlors.
  • Distributed mail from both the post office box and street delivery.
  • Maintained petty cash drawer by cashing checks, filling out petty cash slips, and giving correct change.
  • Took reservations over the phone and in person for the dining room.
  • Responsible for updating daily attendance sheets for all residents eating in dining and take-out delivery orders.
  • Managed incoming calls during busy shifts.
  • Perform opening and closing duties as assigned by supervisors.

Food Delivery Driver

GrubHub
Salem, OR
08.2023 - 05.2024
  • Delivered food orders to customers in a timely manner.
  • Ensured that the correct order was delivered to the customer.
  • Followed all safety protocols while driving.
  • Coordinated with restaurant staff on order accuracy and pickup times.
  • Provided excellent customer service throughout the delivery process.

Receptionist

Marian Estates
Sublimity, OR
10.2022 - 08.2023
  • Served visitors by greeting, welcoming, and directing to appropriate personnel.
  • Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
  • Processed all incoming mail distribution and delivered packages to all residents on campus.
  • Completed all maintenance requests for residents needing home and appliance repairs.
  • Managed office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; and verifying receipt of supplies.
  • Arranged housekeeping appointment calls and scheduled as needed.
  • Prepared welcome packages for new and potential residents containing relevant paperwork and other important details.
  • Sustained daily cash reconciliation for cafe restaurants, processed payments for residents' meal plans and updated accounts to reflect balance changes.
  • Secured and completed deposits for monthly rent and traveled to bank to make daily deposits.

Treatment Aide

Pacific Ridge
Jefferson, OR
06.2022 - 09.2022
  • Collaborated closely with a multidisciplinary team that included psychiatrists, therapists, case managers, and nurses to provide comprehensive care for clients.
  • Performed light housekeeping duties such as laundry and meal preparation as required.
  • Ensured confidentiality of sensitive information regarding clients' diagnoses, treatments, and personal details at all times.
  • Safeguarded patient privacy with strict adherence to HIPAA protocols.
  • Collected specimens from patients for laboratory testing purposes.
  • Monitored client's physical and emotional well-being, and reported changes to supervisor or other staff members as needed.

Retail Sales Associate Cashier

Salvation Army Family Store
Salem, OR
04.2021 - 06.2022
  • Welcomed customers and provided excellent customer service.
  • Processed payments with cash, credit and debit cards, checks, gift cards, and store credits.
  • Operated a cash register to accurately process sales transactions.
  • Counted money at the beginning and end of each shift to ensure accuracy of funds on hand.
  • Answered phone calls promptly with a professional demeanor.
  • Helped with training new employees on proper cash handling procedures.
  • Reported suspicious behavior, incidents and theft to support loss prevention.
  • Opened and closed cash registers by counting money, separating charge slips and balancing drawers.

Security Officer

Securitas USA
Los Angeles, CA
03.2020 - 10.2020
  • Supported the hospital's strategic plan and the goals and direction of quality/process improvement and initiatives.
  • Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
  • Investigated all reported incidents of theft or vandalism on the premises.
  • Confirmed visitor identification before granting entry into the building.
  • Monitored premises and recorded activity in daily officer reports.
  • Recognized for demonstrating behavior consistent with the organization's mission and core values.
  • Secured a solid knowledge and understanding of emergency procedures, equipment, and supplies; reported HIPPA breaches if witnessed.
  • Guarded restricted areas to prevent unauthorized entry.
  • Surveyed multiple CCTV feeds to closely monitor important areas on the grounds.

Office Manager

Mount Saint Mary's University, Los Angeles
Los Angeles, CA
06.2015 - 05.2019
  • Long-term tenure with Mount Saint Mary's University ensured students and families had the best financial resources for academic success.
  • Recognized with 4 honorary awards during each 5th career anniversary at the University.
  • Oversaw daily operations of a fast-paced office, protected confidential information, and supported student needs.
  • Annually evaluated and identified ineffective processes while implementing key solutions to enhance student experience.
  • Supervised team of student workers honoring achievements and facilitating growth.
  • Ordered supplies and equipment to maintain adequate inventory levels.
  • Answered phone calls, responded to emails, routed mail, and coordinated courier services.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.

Receptionist

Mount Saint Mary's University, Los Angeles
Los Angeles, CA
11.1998 - 06.2015
  • Acknowledged visitors and provided them with assistance.
  • Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
  • Scheduled appointments for students, parents, and other visitors.
  • Performed data entry tasks into various computer systems accurately and promptly.
  • Responsible for maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
  • Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
  • Ensured that all necessary forms were completed accurately prior to submitting them for processing.
  • Prepared, printed and distributed award letter packages for new and returning students containing relevant paperwork and other important details.
  • Protected students' rights by maintaining confidentiality of personal and financial information.

Skills

  • File Management
  • Data Entry
  • Clerical Support
  • Document Control
  • Office Administration
  • Verbal and written communication
  • Information Protection
  • Multitasking and prioritization
  • Service-oriented mindset
  • Meticulous and organized
  • Mail handling
  • Positive and Professional

References

References available upon request.

Timeline

Receptionist/Dining Room Host

Willamette Lutheran Retirement Community
02.2024 - 05.2024

Food Delivery Driver

GrubHub
08.2023 - 05.2024

Receptionist

Marian Estates
10.2022 - 08.2023

Treatment Aide

Pacific Ridge
06.2022 - 09.2022

Retail Sales Associate Cashier

Salvation Army Family Store
04.2021 - 06.2022

Security Officer

Securitas USA
03.2020 - 10.2020

Office Manager

Mount Saint Mary's University, Los Angeles
06.2015 - 05.2019

Receptionist

Mount Saint Mary's University, Los Angeles
11.1998 - 06.2015

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Bridgette Michelle Powell