BRIDGIT ADALA
Seattle,WA
Summary
Serviced-focused hospitality professional dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.
Overview
17
17
years of professional experience
1
1
Certification
Work History
General Manager
360 Hotel Group
01.2023 - Current
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
Assistant General Manager
360 Hotel Group
06.2020 - 12.2022
- Handled cash accurately and prepared deposits.
- Motivated, trained, and coached employees to maximize performance.
- Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Oversaw room inventory management processes to maintain proper stock levels and minimize spoilage or waste.
- Managed financial aspects of the business, including budgeting, forecasting, and cost control for optimal profitability.
- Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.
- Ensured compliance with all health department regulations by implementing strict sanitation guidelines throughout the establishment.
Front Office Manager
360 Hotel Group
03.2020 - 06.2020
- Leading a great front desk team to ensure guest satisfaction, positive employee relations and achievement of hotel profit and quality goals
- Serving as a mentor and coach for entire team as well as ensuring exceptional customer service to all our guests
- Working with senior management to positively impact overall hotel performance
- Using hotel reservation system Jonas Chorum to make reservations, generate reports, transcribe minutes from meetings, create presentations, and conduct research
- Create exceptional guest experience.
- Monitored financial transactions at the front desk, ensuring accurate billing procedures and minimizing discrepancies.
- Developed effective communication channels within the team to improve decision-making process and problem-solving abilities.
- Enhanced guest satisfaction by efficiently managing front office operations and addressing customer concerns promptly.
- Collaborated with housekeeping and maintenance departments to ensure timely room availability and optimal guest experience.
- Implemented pre-arrival preparations such as assigning rooms based on specific requirements leading to seamless arrival experiences.
Front Desk Supervisor
Hampton Inn And Suites
01.2019 - 03.2020
- Assist guests in the check-in and check-out procedure, as well as, throughout the entirety of their stay
- Work proficiently on the hotels electronic reservation system/ONQ as well as, other computer programs to ensure a seamless workflow
- Handle all financial matters including credit card and cash transactions securely, accurately, and with the utmost integrity
- Anticipate guests needs and go out of my way to maximize the guest experience
- Work collectively with other team members to foster a hospitable, approachable, and customer-focused environment for our guests
- Ensure the accurate and hospitable handling of guest reservation, check-in, check-out, payment, including credit card and cash handling procedures
- Maintaining proficient administration of the hotel's electronic reservation system
- Maintain compliance with hotel safety programs and procedures, including emergency and security systems
- Ensuring that all required documentation (daily reports, checklists, etc.) are completed in a timely manner.
Home Health Aide
Fidelity Home Health Care
03.2018 - 12.2018
- Coordinated daily medicine schedules and administration to help clients address symptoms and enhance quality of life
- Offered support for client mental and emotional needs to enhance physical outcomes and overall happiness
- Maintained clean, safe and well-organized patient environment
- Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces and organizing activities
- Administered medication as directed by physician
- Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships
- Kept close eye on behavior and emotional responses of clients, consulting with the resident nurse to address concerns and protect each person from harm.
Flight Attendant/Purser
Emirates group
11.2007 - 12.2017
- Facilitated boarding process by greeting passengers upon arrival to aircraft and providing direction to seats
- Served beverages and food items from refreshment cart and provided information about in-flight offerings to passengers
- Reassured and comforted passengers in personable manner during turbulent flights and unavoidable delays
- Clearly explained and demonstrated safety and emergency procedures to passengers prior to takeoff
- Drove passenger satisfaction by answering questions and providing solutions to issues arising during flights promptly
- Operated in compliance with all airline and federal aviation regulations to ensure complete compliance with safety and security procedures
- Maintained high standard of cleanliness and personal appearance to promote sense of professionalism and passenger confidence in crew.
Education
Associate Of Business Administration - Business Administration And Management
Penn Foster Career School
Scranton, PA05.2018
Associate Of Business Administration - Human Resources Training
Penn Foster Career School
03.2015
Associate of Arts in Travel and tourism,hospitality management -
Airways Career College
05.2005
Skills
- Bilingual (10 years)
- Customer Support (10years)
- Phone Etiquette (10 years)
- Hotel Experience)5years)
- Microsoft Office (10 years)
- Office Management
- Event Planning
- Guest Services
Accomplishments
- Marketing - Implemented marketing strategies which resulted in 30^ growth of customer base.
- Staffing - Worked directly with Human Resources to streamline hiring and onboarding process.
- Effectively managed a team of 43 staff members.
Certification
- Best western General Manager certification.
- Certified in CPR And First Aid
- Drivers License
- Ms Microsoft Office
Awards
Employee of the month, Hampton Inn and Suites, 04/2019, Achievement for going above and beyond for guests, colleagues and hotel as a whole.
Languages
Swahili
Native or Bilingual
French
Limited Working
English
Full Professional
Timeline
General Manager
360 Hotel Group
01.2023 - Current
Assistant General Manager
360 Hotel Group
06.2020 - 12.2022
Front Office Manager
360 Hotel Group
03.2020 - 06.2020
Front Desk Supervisor
Hampton Inn And Suites
01.2019 - 03.2020
Home Health Aide
Fidelity Home Health Care
03.2018 - 12.2018
Flight Attendant/Purser
Emirates group
11.2007 - 12.2017
Associate Of Business Administration - Business Administration And Management
Penn Foster Career School
Associate Of Business Administration - Human Resources Training
Penn Foster Career School
Associate of Arts in Travel and tourism,hospitality management -
Airways Career College
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